IT Manager - Business Analysis and Project Delivery (Informative Research)

Informative Research, part of the Stewart family of companies, is seeking an IT Manager for its central information technology organization. The role leads IT business solutions groups and projects, oversees departmental strategy execution, manages teams and stakeholders, and modernizes the company’s quality assurance strategy.

Responsibilities:

• Manages IT Business Solutions groups and assigned projects, providing leadership and guidance to managers, supervisors and individual contributors
• Oversees and executes quality, timely tactical implementation of departmental strategies to achieve goals in alignment with departmental IT strategy
• Accountable for the performance and results of related IT groups
• Manages individual contributors by providing actionable feedback, professional development, overseeing initiatives, holding team members accountable for deliverables, and supporting onboarding & succession planning
• Facilitate productive meetings, drive follow-through, and ensure communication remains clear and organized across teams
• Accountable for the performance and results of a team within area of specialty
• Assesses departmental priorities to address resource and operational challenges while working closely with various teams and external partners to keep initiatives organized, visible, and progressing efficiently
• Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from senior leaders
• Applies understanding of the business and how own area integrates with others to achieve departmental objectives
• Reviews the team’s ability to achieve service, quality and timeliness of objectives
• Uses Jira, Confluence, Atlassian Product Discovery, dashboards, and reporting tools to improve visibility & consistency, and maintain accurate, accessible project, requirements, process, and operational documentation
• Undefined
• Identifies and solves technical and operational problems; understands broader impact across the department to serve as a credible point of contact to professionally communicate complex business and technical topics
• Manages one or more generally related teams; adapts department plans and priorities to meet short-term service and/or operational objectives
• Performs all other duties as assigned by management
• Modernizes and leads the company’s quality assurance strategy including defining and enforcing QA governance

Requirements:

• Demonstrated people-management experience, business analysis capabilities, and sound project-management discipline
• Strong project-management, facilitation, organization, critical-thinking, and written and verbal communication skills
• Typically requires 8+ years of related work experience
• Bachelor's degree in relevant field preferred
• experience engaging clients or external partners is strongly preferred