Title: IT Field Support Specialist
Location: Longmont/Firestone, CO 80504
Duration: Contract-to-Hire
Hourly Pay Rate: $32-$48/hr W2 with flex
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US.

Key Points:

This position will be primarily based out of the office in the northern Denver area (80504), with occasional travel around the greater Denver area as needed (~25%)
General IT support and troubleshooting skills are required, as well as some familiarity with basic networking and server equipment.
Strong customer service skills are critical.

Overview:
Responsible for providing technical support to the IT end-users across all levels in the organization. The candidate must have excellent interpersonal skills and be able to earn the trust of people at all levels of the organization.

Responsibilities:

Provide IT Field Services support for multiple locations in the DJ Basin area, as needed.
Support end-user hardware, laptops, workstations, printers, conference rooms, control rooms, and AV equipment.
Support and troubleshoot wireless and network infrastructure at field offices and operational locations
Assist with field-level server and infrastructure support, including troubleshooting and coordination with server and network teams
Create, update, and manage support tickets and assist with escalated incidents requiring onsite field support
Support the Service Desk and other IT teams with issues requiring local hands-on assistance
Assist with site deployments, equipment installations, technology upgrades, and other field IT projects
Coordinate with vendors and other IT teams to resolve issues and complete projects
Participate in an on-call rotation as needed to support critical field operations.
Provide remote support to other regions with occasional travel to field sites within the Denver area, as needed

Qualifications:
Must Have:

General IT support experience
Strong troubleshooting skills
Familiarity with Microsoft Office / Microsoft 365
Familiarity with various end-user hardware, laptops, workstations, printers, and AV equipment
Comfortable supporting end users in various settings
Some exposure/familiarity with networking and servers
Willingness and ability to learn new technologies
Strong troubleshooting mindset

Preferred:

Networking experience
Server experience
Experience troubleshooting network equipment
Experience providing support to end-users in a non-corporate setting
Exposure to field/industrial IT environments
Hands-on experience with hardware and infrastructure

Our benefits package includes:

Comprehensive medical benefits
Competitive pay
401(k) retirement plan
...and much more!

About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

IT Field Support Specialist

About this role