W2 contract position not open to third parties. Please note that visa sponsorship is not provided now or in the future for this position.
Day-to-Day Responsibilities
• Provide remote support to corporate employees and retail store locations
• Heavy focus on store-level support and troubleshooting
• Troubleshoot network connectivity issues, including ISP-related problems
• Support SonicWall firewalls, wireless access points, Zebra scan guns, and printers
• Perform basic network troubleshooting including ping tests, traceroute, and IP configuration checks
• Navigate wireless access point and firewall configurations as part of troubleshooting
• Provide end-user support for employees in the corporate office as needed
• Remote into systems using tools such as Dameware and RDP
• Deploy, configure, and support thin clients, Zebra scanners/tablets, printers, and other store hardware
• Provide basic Active Directory administration and MFA troubleshooting
• Install and support new hardware and software as needed
• Escalate more advanced network or infrastructure issues after completing initial troubleshooting
Qualifications
• 1+ year of hands-on IT support experience; corporate/service desk experience is preferred
• Solid understanding of basic networking concepts
• Ability to understand ping tests, traceroute, IP configuration, and basic connectivity troubleshooting
• Comfortable troubleshooting ISP and store-network connectivity issues
• Experience supporting wireless access points, firewalls, printers, and other network-connected devices
• Comfortable navigating firewall and wireless access point configurations
• Basic Windows and Active Directory support experience
• Strong communication skills
