Technical Product Manager

Position Title: Technical Product Manager

Location: 2225 Lawson Lane, Santa Clara, CA 95054

client -ServiceNow

billing rate - 100/hr on w2

Duties: As a Technical Product Manager (TPM) you will play a critical role in ensuring the stability, scalability, and continuous improvement for GTM Sales. You will be overseeing ongoing product health, optimizing processes, and driving high-impact initiatives that deliver consistent value to stakeholders.

This role emphasizes a mix of technical expertise, product management, and strategic prioritization to maintain product excellence and meet evolving user needs. You will bridge the gap between technical teams, business stakeholders, and end-users, ensuring the product operates seamlessly while aligning with the company's long-term vision.

A key focus of this role is driving the development and adoption of AI-powered capabilities, building new AI skills and features that enhance seller productivity and customer outcomes. You will champion AI innovation within the product and ensure new AI-powered features are effectively integrated and adopted across the sales organization.

Skills:

Proactively identify issues, user pain points, and product gaps with particular focus on AI adoption barriers and opportunities.

Ensure product stability through proactive issue resolution and prioritization of fixes.

Own the vision and roadmap for AI skill development and integration, ensuring new AI capabilities are built with clear use cases and measurable impact.

Partner with AI/ML teams to design, validate, and launch new AI-powered seller workflows and capabilities that drive adoption.

Product Requirement Management with story creation and communication to our Engineering & Data Analytics Leads.

Stakeholder Engagement and Requirements Management

Collaborate with stakeholders to gather, document, and prioritize product requirements, use cases, and acceptance criteria.

Act as the Product Owner for sustaining activities and new AI skill initiatives, ensuring requirements are clearly defined and addressed.

Continuously evaluate and communicate progress, blockers, and opportunities to stakeholders highlighting the business value and adoption impact of new AI features.

Performance Monitoring and Metrics

Define and track key performance indicators (KPIs) to evaluate product health, performance, and success including AI skill adoption rates, usage metrics, and customer impact.

Summarize findings into clear, actionable presentations for leadership and business stakeholders, demonstrating ROI of AI investments.

Cross-Functional Collaboration

Work closely with engineering, quality assurance, UX, AI/ML, and operations teams to ensure smooth delivery of fixes, optimizations, enhancements, and new AI capabilities.

Foster collaboration across teams to address product challenges efficiently and accelerate AI skill development and adoption.

Product Strategy and Roadmap Execution

Support the Lead TPM product roadmap aligned with business priorities and objectives, with a focus on AI-driven expansion opportunities.

Collaborate with cross-functional teams to ensure timely execution of AI enhancements, new skills, fixes, and sustaining initiatives.

Prioritize tasks effectively based on business impact, customer needs, resource availability, and AI adoption potential.

Technical Collaboration & AI Innovation

Leverage strong technical expertise in CRM, AI, Power BI, and Snowflake to design and evaluate AI solutions that address business challenges.

Partner closely with engineering and AI/ML teams to ensure technical feasibility, alignment with existing architecture, and thoughtful AI integration.

Facilitate smooth communication between development teams, AI engineers, business stakeholders, and leadership.

Drive adoption and skill-building by creating clear narratives around AI capabilities and their business value to sellers and customers.

Qualifications

4+ years of experience in software product management, with a focus on AI, SaaS products, or technical operations.

Bachelor's degree in Computer Science, Engineering, Business, or a related field preferred.

Proven experience building, launching, or scaling AI-powered features or products in a B2B SaaS environment.

Demonstrated expertise in AI product strategy, including understanding of generative AI, LLMs, agentic workflows, or AI skill design.

Proven experience in Sales tools, with hands-on expertise in Opportunity & Account Management and GTM Sales Tool Experience.

Strong technical proficiency in Power BI and Snowflake, with the ability to collaborate effectively with development and AI/ML teams.

Deep understanding of standard sales cycles, personas, and selling motions (direct sales, indirect sales, renewals).

Proficient in Agile/Scrum methodologies and product management tools.

Strong prioritization, analytical, and problem-solving skills to drive high-impact outcomes and measure AI ROI.

Experience managing SaaS vendors and ensuring product performance.

Proven track record in delivering customer centric solutions with a people first design approach, with specific examples of driving adoption of new capabilities.

Experience or enthusiasm for learning about emerging AI trends, frameworks, and best practices in enterprise software.

Hiring Manager's Note:

Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?

AI Experience & knowledge of domain of skills, agents, mcps

GTM Sales E2E knowledge on CRM

What backgrounds/skills can we be more flexible with that can be learned on the job?

N/A

Does this position require to sit onsite or travel? If yes, which days of the week?

Flexible

Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?)

PST and some nights in IDC

Does this position have the opportunity to extend beyond the initial contract or convert to FTE?

Beyond initial contract

Is there a specific laptop that needs to be used for this role (i.e. - Mac or Windows)?

Preference from user.

How's the Interview rounds look like? (How many rounds).

2 rounds