Sr. Product Manager

Avenue Code is seeking a Senior Product Manager to join the Customer Experience team supporting The RealReal. The role will define product strategy, develop roadmaps, lead experimentation, analyze customer data, and partner cross-functionally to improve ecommerce experiences, conversion, engagement, and customer lifetime value.

Responsibilities:

• Partner cross-functionally with Engineering, UX, Merchandising and Marketing teams to ship high-impact features that move the needle on meaningful KPIs
• Define and execute a two-year product strategy for Customer bottom-of-funnel product domains rooted in deep retail and e-commerce expertise
• Drive High-Velocity Experimentation: Run continuous A/B testing and experimentation cycles to optimize the end-to-end buying flow and validate new post-purchase capabilities
• Conduct rigorous data analysis, usability testing, and customer research to identify friction points and validate core purchasing hypotheses
• Lead the design and implementation of seamless, transparent post-discovery flows to reduce drop-off, increase trust, and boost customer lifetime value
• Lead agile sprint cycles that deliver immediate user experience improvements while maintaining a dependable, scalable transactional foundation
• Clearly communicate product vision, roadmap priority, and conversion insights to executive leadership and key cross-functional partners

Requirements:

• 5+ years of product management experience, with a strong background in e-commerce or digital consumer products
• Proven track record of owning products or experiences from strategy through execution, delivering measurable customer and business outcomes
• Experience developing product strategies and roadmaps that balance customer needs, business priorities, and technical considerations
• Strong analytical and problem-solving skills, with the ability to use data, customer insights, and experimentation to inform product decisions
• Demonstrated ability to lead cross-functional teams and influence partners across Engineering, Design, Marketing, Merchandising, AI, Analytics, and other stakeholders
• Strong communication skills, with the ability to clearly articulate product vision, priorities, tradeoffs, and the "why" behind decisions
• Experience building and optimizing customer experiences across web and mobile
• Experience with experimentation, personalization, or other data-driven approaches to improving customer engagement and conversion
• Experience in a marketplace, multi-sided, or high-growth e-commerce environment
• Experience with customer acquisition, lifecycle engagement, loyalty, or other customer-facing marketing experiences
• Hands-on experience or familiarity leveraging AI tools to accelerate product discovery, development, experimentation, or operational workflows
• Experience in luxury retail, resale, or another category with high-consideration customer journeys