Remote Customer Service Agent - Mesa Area Only

Cognizant is an IT consulting firm that helps transform business operations through modern technologies. The Customer Service Representative will support financial advisors, internal staff, and external clients by responding to inquiries, resolving issues, explaining account services, and providing basic technical troubleshooting in a remote role serving the Mesa area.

Responsibilities:

• Respond to inbound calls from branch personnel and internal stakeholders, delivering exceptional service by addressing inquiries, resolving issues, and ensuring a positive client experience
• Educate clients on account services, products, and available capabilities
• Demonstrate strong communication, organizational, and follow-up skills while maintaining a high level of accuracy and attention to detail
• Provide superior customer-focused experiences, resolving inquiries with patience, professionalism, and empathy
• Thrive in a fast-paced and evolving environment while effectively managing multiple priorities
• Perform basic technical troubleshooting and assist users with common technology-related issues

Requirements:

• At least a High School Diploma or equivalent is required
• Previous call center and customer service experience
• Proficiency with Microsoft Office Suite, including Outlook
• Strong Windows 11 navigation and troubleshooting skills
• Ability to troubleshoot issues with monitors, speakers, keyboards, and mice
• Knowledge of Microsoft Office and Outlook troubleshooting techniques
• Exceptional attention to detail and commitment to accuracy
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Ability to build rapport and maintain professionalism in all client interactions
• Proven ability to prioritize tasks and adapt to changing business needs
• Banking, financial services, or wealth management experience preferred
• Familiarity with Citrix, Good for Enterprise, and Active Directory is preferred