AI Project Manager

Software Guidance & Assistance, Inc. (SGA) is a technology and resource solutions provider that delivers IT solutions and consulting engagements. SGA is seeking an AI Project Manager to lead the planning, coordination, and delivery of AI-enabled initiatives across Marketing & Communications, aligning business owners with distributed AI development teams. The role manages projects from scoping through implementation, adoption, and measurable business value while ensuring responsible AI governance and stakeholder alignment.

Responsibilities:

• Develop, communicate, and maintain integrated project and portfolio plans, including scope, milestones, dependencies, resourcing, decision points, and delivery risks
• Coordinate cross-functional teams across business, architecture, engineering, data, testing, security, vendors, and offshore / distributed delivery resources throughout the project life cycle
• Establish clear accountability for each initiative, confirm responsibilities, track commitments, and hold team members and partners accountable for agreed deliverables
• Partner with Marketing Owners to clarify the business problem, define requirements, establish acceptance criteria, secure sign-off, and maintain alignment to expected outcomes and KPIs
• Manage critical dependencies, especially data quality and readiness, platform integration, workflow simplification, architecture, and availability of subject-matter experts
• Drive responsible AI delivery by ensuring human-in-the-loop checkpoints and incorporating brand, legal, compliance, privacy, security, and governance requirements into workflows before deployment
• Oversee pilots, proofs of concept, testing, release readiness, implementation, and transition to sustainable operating support; ensure build and system documentation is complete
• Lead adoption and change-management activities, including communications, training, champion engagement, feedback loops, and measurement of user adoption and business impact
• Monitor progress through regular status meetings and insightful reporting; communicate status, decisions, risks, issues, and required escalations to sponsors and stakeholders
• Facilitate gateway reviews for business-critical initiatives
• Priority AI initiatives have clear scope, owners, milestones, dependencies, acceptance criteria, and measurable KPIs
• Delivery progresses predictably from activation and scoping through build, pilot, proof, and operational handoff
• Risks, issues, data gaps, resource constraints, and cross-team dependencies are identified early and resolved or escalated decisively
• AI solutions are adopted responsibly, with human oversight, documented controls, strong stakeholder confidence, and appropriate support readiness

Requirements:

• 5-7+ years of experience
• PMP Certification
• Insurance industry or fortune 500/global/complex/enterprise organization experience
• Strong Agile experience (Rapid prototyping, release management, etc)
• Experience working with marketing teams
• Must be able to understand basics of AI (models, agents, governance, etc)
• Significant experience leading complex, cross-functional technology, data, digital, automation, or AI-enabled initiatives from definition through implementation
• Demonstrated ability to manage multiple concurrent workstreams with competing priorities, changing requirements, and distributed teams
• Strong project planning, dependency management, risk and issue management, status reporting, meeting facilitation, and executive communication skills
• Experience working with business owners, technical delivery teams, architecture, data teams, vendors, and subject-matter experts
• Practical understanding of AI delivery concepts, including data quality, integrations, experimentation, model or solution validation, privacy, security, and responsible AI governance
• Experience defining KPIs, acceptance criteria, benefits measures, and adoption plans for new products, platforms, or operating processes
• Ability to work independently with limited supervision, exercise sound judgment, and create structure in ambiguous environments
• Bachelor's Degree preferred
• Comfort working across Ireland and U.S. time zones, with the flexibility to maintain regular collaboration windows with both teams
• PRINCE2, Agile, Scrum, SAFe, or comparable project / product delivery certification
• Adobe Experience Manager (AEM), CoPilot, Wrike, Claude, ClayAI