Software Engineer - Platform

Assembled is a company that provides a unified platform for customer support, balancing human agents and AI. They are seeking an experienced Software Engineer to help build the foundation of their platform, focusing on core systems that power their products, including infrastructure, integrations, and data platforms.

Responsibilities:

• Help build the foundation of Assembled’s platform
• Work on foundational problems across infrastructure, data platforms, and integrations
• Evolve the systems that run our products reliably and efficiently at enterprise scale, from container orchestration and observability to security and cost efficiency
• Build the platform and connectors that ingest data from the systems our customers rely on most, including CRMs, ticketing systems, knowledge bases, communication platforms, and AI model providers
• Build the systems that transform raw product and integration data into reliable, queryable, derived datasets that power metrics, reporting, analytics, and other product experiences
• Invest in systems that can support both low-latency operational paths and heavier analytical workflows

Requirements:

• 5+ years of engineering experience involving backend, platform, or infrastructure systems
• Excited by the idea of working on foundational problems that cut across infrastructure, data platforms, and integrations
• Thrive in ambiguous environments and enjoy figuring out the right abstractions, system boundaries, and tradeoffs
• Care deeply about reliability, maintainability, performance, and building systems that empower other engineers
• Enjoy collaborating cross-functionally and understand how platform work can unlock product and business impact
• Familiarity with one or more parts of our stack: Cloud provider: AWS, Container orchestration: Kubernetes + Karpenter, Datastores: Postgres + PgBouncer, Snowflake, Redis, Languages: Go and Python