VARITE is looking for a qualified Customer Support – II in Ashburn, VA 20147

What does the client do?
A U.S. based regional bank and financial services company that provides a wide range of banking products and services, including personal banking, business banking, mortgages, wealth management, and investment services.

What do we do?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.

Job Title: Customer Support – II
Job ID: 2279
Locations: Ashburn, VA 20147
Mode: Onsite role
Duration: 15 Months
Pay Rate: USD 70 /hr. - USD 78 /hr. on W2

Here’s What You’ll Do
Job Description:
Responsibilities:

Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.

Qualifications:

Demonstrated experience supporting enterprise data center or colocation environments.
Strong hands-on knowledge of enterprise server, storage, network, rack, power, and cabling infrastructure.
Experience performing rack-and-stack, equipment installation, hardware replacement, troubleshooting, relocation, and decommissioning.
Knowledge of structured copper and fiber cabling standards and practices.
Experience working with DCIM, configuration management, asset management, or inventory management platforms.
Understanding of data center power, cooling, environmental monitoring, capacity, and redundancy concepts.
Experience working within formal incident, change, and problem management processes.
Ability to interpret rack elevations, infrastructure diagrams, implementation plans, and technical documentation.
Experience coordinating vendors, contractors, colocation providers, and technical teams.
Strong troubleshooting, organizational, documentation, and communication skills.
Ability to independently prioritize work in a mission-critical operational environment.
Ability to participate in scheduled maintenance and after-hours incident response as required.

Benefits:
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees may receive:
Health Insurance: Medical, dental, and vision coverage
Retirement Plans: Participation in a company-sponsored retirement savings plan
Legal Service Plans – Offering access to attorneys for legal advice and representation

If this opportunity interests you, please respond by clicking on EasyApply.

In case you are not currently available or interested in pursuing this opportunity, please forward this email among your circle who might be suitable and interested in any of our open requirements. VARITE has a robust Candidate Referral Fee plan where you will receive a one-time referral fee if the referred candidate successfully works with VARITE on an assignment for at least 1 month or 160 Hours.

VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Customer Support - II

Key skills

About this role