Sr Principal Consultant-Advanced Customer Support / Managed Services, Oracle | NetSuite – Products

Oracle seeks a senior NetSuite consultant for its Advanced Customer Support and Managed Services team. The role advises customers, designs and leads complex ERP solutions, and helps organizations optimize their NetSuite investments using industry expertise, AI capabilities, and consulting methodologies.

Responsibilities:

• Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
• Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
• Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
• Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
• Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards
• Minimal travel required

Requirements:

• Applicants are required to read, write, and speak the following languages: English
• Visa / work permit sponsorship is not available for this position
• If you're a senior-level NetSuite consultant with experience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry
• experienced consulting professional
• deep industry expertise, strong business acumen, and leading-edge technology solutions
• NetSuite expertise
• consulting experience
• As a senior member of the consulting organization
• Maintain deep product expertise
• 8+ years of overall relevant domain experience in one or more of NetSuite's core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
• Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
• Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
• 5+ years external consulting role experience with sustained C-suite interactions
• Experience with defining requirements for complex customizations and integrations
• Proven custom development analysis, design, and testing skills
• Strong communication skills
• Project and/or team leadership experience
• Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
• Ability to synthesize information into a coherent story, strategic vision, and execution roadmap
• The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry expertise
• Finance and/or Accounting professional and/or academic background a plus
• NetSuite ERP Consultant or other relevant product certifications a plus