Project Manager

Mission Underwriting Services provides capital, issuing paper, reinsurance access, and administrative support for insurance program administrators through a technology-enabled platform. The Project Manager will lead complex, cross-functional business and technology initiatives from planning through closeout, managing scope, schedule, budget, quality, risks, stakeholders, vendors, and delivery outcomes in an Insurtech environment.

Responsibilities:

• Lead complex business, operational, product, and technology projects from initiation through implementation and closeout
• Establish the project governance and delivery structure, scope, objectives, success measures, milestones, and implementation approach
• Translate strategic business objectives into actionable project plans with clearly defined deliverables, owners, dependencies, and timelines
• Assume accountability for overall project performance, including scope, schedule, budget, quality, risk, and business outcomes
• Drive project execution across cross-functional teams, ensuring that commitments are understood, monitored, and completed
• Maintain delivery momentum by identifying obstacles, resolving conflicts, and facilitating timely decisions
• Evaluate project performance and implement corrective actions when results deviate from approved plans
• Ensure projects transition successfully into ongoing business operations, with clear ownership and support models following implementation
• Define, validate, and manage project scope in partnership with executive sponsors, business owners, and key stakeholders
• Develop and maintain integrated project plans that account for business, operational, technical, vendor, and regulatory dependencies
• Establish realistic schedules based on project complexity, resource capacity, organizational priorities, and implementation requirements
• Develop, manage, and monitor project budgets, forecasts, vendor costs, and financial performance, as applicable
• Assess the impact of requested changes to scope, schedule, cost, resources, risk, and anticipated benefits
• Lead formal change-control processes and obtain appropriate stakeholder approval before implementing material changes
• Provide transparent reporting on project health, financial status, delivery risks, and forecasted outcomes
• Proactively identify, assess, and manage project risks, issues, assumptions, constraints, and dependencies
• Develop mitigation, contingency, and recovery plans for risks that could affect delivery or business outcomes
• Evaluate the business impact and urgency of project issues and drive timely resolution with accountable owners
• Escalate significant decisions, risks, resource constraints, and delivery concerns to project sponsors and PMO leadership
• Monitor dependencies across projects, systems, business areas, vendors, and implementation workstreams
• Apply sound judgment to balance speed, quality, cost, risk, and business value when recommending a course of action
• Maintain clear decision, risk, issue, and change records throughout the project lifecycle
• Serve as the primary delivery leader and central point of accountability for assigned projects
• Establish productive working relationships with executive sponsors, business leaders, subject matter experts, technology teams, vendors, and implementation partners
• Clarify roles, decision rights, escalation paths, and stakeholder expectations at the beginning of each project
• Provide concise, decision-oriented updates to executives, steering committees, and governance groups
• Present project recommendations, alternatives, tradeoffs, risks, and business impacts in a clear and actionable manner
• Facilitate alignment when stakeholders have competing goals, priorities, or perspectives
• Build consensus and secure decisions necessary to maintain project progress
• Manage stakeholder expectations throughout the project lifecycle and communicate changes proactively
• Lead multidisciplinary project teams across insurance operations, underwriting, product, technology, data, finance, legal, compliance, and other business functions
• Establish a culture of accountability, collaboration, transparency, and results within the project team
• Define project roles and responsibilities and ensure team members understand their commitments
• Partner with functional leaders to secure qualified project resources and address competing capacity demands
• Facilitate effective collaboration between business and technology teams
• Hold workstream leaders and project contributors accountable for agreed deliverables and deadlines
• Support productive conflict resolution and remove barriers that could affect team performance or delivery
• Provide project direction without relying on formal supervisory authority
• Lead initiatives involving insurance platforms, digital products, workflow automation, systems integration, data solutions, operational transformation, or customer-facing technology
• Partner with product, engineering, data, quality assurance, information security, and business teams throughout the delivery lifecycle
• Coordinate business and technical workstreams to ensure requirements, solution design, testing, implementation, and operational readiness remain aligned
• Ensure that business requirements and expected outcomes are understood and traceable throughout project delivery
• Manage project activities across Agile, Waterfall, and hybrid delivery models based on the needs of the initiative
• Coordinate release planning, testing readiness, deployment activities, implementation support, and post-launch stabilization
• Work with appropriate partners to ensure projects consider security, privacy, compliance, data integrity, and operational-resilience requirements
• Support the successful integration of third-party platforms and external technology partners
• Develop an understanding of the insurance processes, products, controls, and operating models affected by each project
• Partner with underwriting, operations, claims, finance, actuarial, compliance, legal, and technology stakeholders as required by the initiative
• Ensure relevant regulatory, contractual, audit, security, and compliance considerations are incorporated into project plans
• Identify operational impacts resulting from changes to systems, workflows, products, data, or business processes
• Coordinate with control functions to obtain required reviews, approvals, and documentation
• Promote solutions that improve scalability, data quality, operational efficiency, customer experience, and business performance
• Ensure project teams appropriately document material decisions, requirements, controls, and approvals
• Manage project activities involving software providers, consultants, implementation partners, and other third parties
• Integrate vendor plans, milestones, dependencies, and deliverables into the overall project plan
• Monitor vendor performance against contractual commitments, project requirements, delivery dates, and quality expectations
• Facilitate resolution of vendor-related risks, delivery gaps, and dependency issues
• Partner with procurement, legal, information security, finance, and business owners throughout vendor selection and implementation activities
• Review vendor recommendations and challenge assumptions when necessary to protect project objectives
• Escalate material vendor performance concerns and support the development of corrective-action plans
• Assess how project outcomes will affect employees, customers, partners, workflows, systems, controls, and organizational responsibilities
• Integrate change management, communication, training, adoption, and business-readiness activities into the overall delivery plan
• Partner with business leaders and change management resources to identify impacted stakeholder groups and adoption risks
• Ensure impacted teams are prepared to operate new processes, systems, products, or capabilities before implementation
• Establish implementation-readiness criteria and facilitate go-live decisions with project sponsors and operational owners
• Monitor adoption, stabilization, and early performance following implementation
• Ensure ownership is formally transitioned to the appropriate business and operational teams
• Establish project governance that supports effective oversight, timely decisions, and clear accountability
• Lead steering committee meetings, executive reviews, project working sessions, and delivery checkpoints
• Develop accurate project status reports, executive presentations, dashboards, forecasts, and decision materials
• Provide objective assessments of project health rather than relying solely on completed activities or reported progress
• Monitor delivery performance against approved scope, schedule, budget, quality, risk, and benefit expectations
• Ensure project records and approvals meet PMO governance and documentation requirements
• Conduct project closeout reviews and capture lessons learned, delivery insights, and improvement opportunities
• Contribute to the continued development of PMO standards, methodologies, governance practices, and portfolio reporting
• Operates in a collaborative, fast-paced, remote work environment
• Works regularly with employees, leaders, vendors, and business partners across functions and time zones
• Manages multiple priorities while maintaining accuracy, responsiveness, and sound judgment
• Uses virtual collaboration, project management, reporting, and communication tools extensively
• May occasionally work outside standard business hours to support critical deadlines, production implementations, or geographically distributed teams
• May require occasional travel for project meetings, implementation activities, or company events

Requirements:

• • Bachelor's degree in Business Administration, Project Management, Information Systems, Technology, Finance, Insurance, or a related field, or an equivalent combination of education and relevant experience
• • Five or more years of project management experience, including direct accountability for complex, cross-functional initiatives
• • Demonstrated experience leading projects through the complete lifecycle, from business case and planning through implementation and closeout
• • Experience managing project scope, schedules, budgets, resources, risks, issues, dependencies, vendors, and organizational change
• • Demonstrated success leading teams and driving accountability without direct supervisory authority
• • Experience presenting project status, recommendations, risks, and decisions to senior leaders and executive stakeholders
• • Strong knowledge of project management principles, methodologies, governance practices, and delivery controls
• • Experience with Agile, Waterfall, and hybrid project delivery approaches
• • Strong analytical, financial, organizational, facilitation, negotiation, and problem-solving skills
• • Excellent written and verbal communication skills, including the ability to communicate complex information clearly to both business and technical audiences
• • Proficiency with Microsoft Office applications and enterprise project management or work-management platforms
• • Ability to lead multiple priorities in a fast-paced, evolving, and geographically distributed environment
• • Operates in a collaborative, fast-paced, remote work environment
• • Works regularly with employees, leaders, vendors, and business partners across functions and time zones
• • Manages multiple priorities while maintaining accuracy, responsiveness, and sound judgment
• • Uses virtual collaboration, project management, reporting, and communication tools extensively
• This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year).
• You must live in the United States and be authorized to work in the United States without requirement of employment****sponsorship/visa.
• • Project Management Professional, PMI Agile Certified Practitioner, Certified ScrumMaster, SAFe, or comparable professional certification
• • Experience delivering projects within an Insurtech, insurance carrier, managing general agent, financial services, or regulated technology environment
• • Knowledge of commercial insurance, specialty insurance, underwriting, policy administration, claims, billing, finance, or insurance distribution processes
• • Experience leading insurance platform implementations, digital transformation, workflow automation, systems integration, or data initiatives
• • Familiarity with policy administration, underwriting, customer relationship management, claims, billing, finance, or data platforms
• • Experience working with software development, product management, data, information security, and quality-assurance teams
• • Experience managing third-party software providers, consultants, and implementation partners
• • Familiarity with regulatory, privacy, cybersecurity, audit, and operational-control considerations in a regulated environment
• • Experience developing business cases, project budgets, financial forecasts, or benefit-realization measures
• • May occasionally work outside standard business hours to support critical deadlines, production implementations, or geographically distributed teams
• • May require occasional travel for project meetings, implementation activities, or company events