Special Projects Manager

DaVita Kidney Care is seeking a Special Projects Manager to lead strategic and operational initiatives. The role manages project lifecycles, analyzes business performance, develops workflows and policies, and drives cross-functional implementation, stakeholder alignment, and team development.

Responsibilities:

• Own and manage end-to-end lifecycle for strategic, operational, and process improvement projects
• Establish project objectives, milestones, detailed work plans, timelines, and resource allocation to ensure timely execution
• Track and report project KPIs, identify operational bottlenecks, and implement mitigation plans
• Drive PR, Referral Volume, Transfers. Facilitate admit readiness via capacity planning, clinical amenities, DGS & ROPS relationships. Identify opportunities and strategies for sustainable impact (ex.FA Accountability, Schedule Hub, DTM, Centralized RN, Discharge Packet, Patient Transition Survey, Hep B Pending, Two Track, etc). Assist with acquisitions and de novos
• Manage upstream education program driving %NSE and maintaining consistent educator team
• Oversight of pilots, long term and short term whether clinic, Regional or Divisional. Ex. Lung Ultrasonography, CritLine, PerfectServe, ToT
• Develop, document, and refine standard operating procedures (SOPs), program policies, and process workflows
• Partner closely with corporate teams, Legal, and Compliance to ensure adherence to standard policies and regulatory guidelines
• Perform data analysis and root-cause analyses on key operational metrics and performance trends
• Translate complex findings into actionable business insights, dashboards, and structured recommendations
• Act as a central partner connecting diverse teams (e.g., Operations, Strategy, IT, People Services, and Clinical Leadership)
• Prepare and present high-impact summaries, executive updates, and presentations for senior leadership
• Upstream engagement with Providers, DP/CM teams. ED Diversion/DoDD/ Dialysis in the ED programs. Partner with Directors, ROPS/DTM/DGS to drive referral volume. Elevate Day 0 -Day 1 experience
• Resource to field across multiple departments based on exposure to multiple Village teammates and a variety of projects. Thought partner to FAs to promote Living the DaVita Way
• Support integration of the IKC team within the DKC workflow
• Thought partner with DVP/Director team on new opportunities to elevate patient care and clinical outcomes, both operationally and clinically. Ex New Beginnings, EPIC/Falcon integration, Alternative languages recorded for Patient Education Materials, TM Growth Programs
• Provide mentorship, day-to-day work guidance, and project leadership to assigned analysts and project contributors
• Talent calibration, lead roles, new roles, TM growth and development, Core Team accountability, Growth Strategy
• Facilitate roundtable discussions among all Departments to elicit clinic teammates and leadership feedback on top-of-mind topics. Drive team focus and accountability by facilitating SSC discussions

Requirements:

• ·         Education: Associates degree preferred, unless required by state or local laws
• ·         Experience:

o    3–5+ years of relevant experience in project management, consulting, strategy, or operational leadership

• ·         Other qualifications and combinations of skills may be considered at discretion of ROD and/or Divisional Vice President
• ·         Collaboration is a much to be successful in this role. You will be working with clinical and financial teams daily to produce results that align to business needs
• ·         Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
• o    Advanced proficiency in Microsoft Excel and PowerPoint
• o    Proven ability to navigate ambiguity, prioritize concurrent workstreams, and manage tight deadlines
• o    Strong communication, stakeholder influence, and executive presentation capabilities
• ·         Travel Requirements: Up to 25–40% depending on assignment and group need
• bachelor's degree in related area strongly preferred
• o    Project Management Professional (PMP) certification is a plus