Senior Manager, UX Design

Counterpart Health is transforming healthcare through Counterpart Assistant, an AI-enabled technology platform that supports primary care physicians and chronic condition management. The Senior Manager of UX Design will lead the Interventions Pillar’s clinical UX strategy, develop senior design talent, guide responsible AI-enabled workflows, and drive cross-functional design decisions and execution quality.

Responsibilities:

• Lead the clinical UX strategy. Establish a coherent direction across clinical decision support, treatment planning, intervention selection, execution, coordination, and longitudinal follow-through
• Develop senior design talent. Coach experienced designers to lead through ambiguity, define strategy, make high-quality trade-offs, influence senior stakeholders, and increase their impact beyond their immediate product areas
• Advance AI-enabled clinical workflows. Help teams determine where AI should synthesize information, generate options, recommend next steps, automate work, or remain out of the workflow. Establish expectations for evidence, uncertainty, human oversight, review, and correction
• Create strong cross-functional decisions. Partner with Clinical, Product, Engineering, Data Science, and Research leaders to connect clinical needs, model capabilities, user evidence, technical constraints, and business priorities
• Raise the quality and effectiveness of execution. Strengthen critique, research synthesis, clinical review, prototyping, evaluation, and learning practices so teams can move efficiently without oversimplifying consequential problems

Requirements:

• You have 7+ years of design experience in a design environment (in-house, agency, or relevant industry), with 5+ years of managing people
• You have led complex, high-consequence workflows in healthcare or another expert professional domain
• You bring strong judgment in interaction design, information design, research, and product strategy— and know how to coach others without taking over their work
• You can demonstrate how you have helped experienced designers grow from strong executors into strategic decision-makers and organizational leaders
• You have experience with AI-enabled products or can demonstrate sound judgment about recommendations, automation, evidence, uncertainty, and human oversight
• You have experience in complex systems and applications, knowing how to simplify the complex and create delightful, intuitive experiences
• You are an advocate for collaboration, working closely with product and engineering to ensure design is a driver of business outcomes, not just execution
• You are excited about shaping the future of healthcare UX – bringing the same level of quality and innovation seen in leading consumer products to an industry that desperately needs it