Customer Success Manager - Named Accounts

Autodesk develops software that helps innovators design and make products, buildings, and other solutions. The Customer Success Manager will help assigned higher-education institutions adopt Autodesk solutions, execute success plans, monitor adoption health, and drive measurable customer outcomes in partnership with internal teams and customer stakeholders.

Responsibilities:

• Own execution of customer success and adoption-realization plans for assigned Named Accounts, translating defined account and course-adoption priorities into clear actions, milestones, and success measures
• Plan and execute onboarding, training, enablement, and other activities that help customers adopt Autodesk solutions and integrate them into courses, curricula, and programs
• Coordinate Autodesk technical resources, product experts, and Learning Partners to support adoption; proactively identify barriers, drive resolution, and escalate issues requiring broader account or strategic intervention
• Monitor product usage, course adoption, and customer engagement to assess adoption health
• Analyze adoption trends and customer feedback to identify risks, gaps, and opportunities; report findings and recommendations to the account team
• Capture outcomes, proof points, and success stories, and contribute insights to customer QBRs and account planning
• Build trusted relationships with educators, faculty, curriculum leaders, and IT stakeholders involved in adoption
• Partner with the Senior Account Manager on customer priorities and adoption strategy; share context, progress, and risks with the broader account team
• Maintain customer success documentation and account information; apply feedback to continuously build product, technical, and customer success skills

Requirements:

• 4 years experience in customer success, technology adoption, implementation, enablement, or a related customer-facing discipline
• Experience helping customers implement, adopt, and realize value from technology solutions
• Familiarity with Autodesk products, platforms, or learning ecosystems (e.g., Fusion, Forma)
• Strong analytical skills, including the ability to interpret adoption data and customer feedback and recommend action
• Strong relationship-building and communication skills across technical and non-technical stakeholders
• Ability to manage multiple customer initiatives independently in a matrixed organization
• Ability to travel to customer institutions and Autodesk events, up to 30%
• Experience with higher-education institutions, educators, or academic technology programs
• Experience developing adoption plans, success metrics, or enablement program