Business Analyst Automotive (Remote)

Concentrix is a global technology and services company that supports leading brands through data, industry expertise, and technology solutions. The Business Analyst, Automotive supports the Incentive Dealer Program through data entry, quality control, system support, troubleshooting, reporting analysis, and recommendations that improve program performance and business decisions.

Responsibilities:

• Enter monthly program incentives through the Fusion system with a high level of accuracy
• Conduct quality control checks within the Fusion system to ensure incentive data is error-free
• Provide system support, troubleshoot issues, and help resolve program-related concerns as needed
• Respond promptly to requests for dealer and customer research
• Analyze program reporting trends at the national, regional, district, and dealer levels to identify insights and performance patterns
• Provide Marketing Consultants with analysis on the impact of various programs across the client base
• Develop detailed queries and query routines using existing database tools to support reporting objectives
• Create a systematic approach for running queries and delivering recurring recommendations to Sales, Operations, and other internal teams
• Make recommendations to Sales, Operations, and account teams on process improvements, internal enhancements, and client-centric program improvements
• Recommend ways for clients to better use program tools to drive stronger performance
• Support analysis related to program finances and help identify opportunities to improve cost effectiveness
• Recommend the use and implementation of business intelligence query tools

Requirements:

• • Have a bachelor's degree from an accredited four-year college or university
• • Bring strong attention to detail and can successfully manage multiple projects at once
• • Data Analysis & Modeling: Expert in utilizing complex Microsoft Excel functions, pivot tables, VLOOKUP/XLOOKUP, and power formulas to transform raw, unstructured operational data into actionable business intelligence
• • Performance Reporting & Metrics Tracking: Proven ability to design, automate, and maintain comprehensive performance dashboards and operational reports to monitor KPI trends, track agent productivity, and evaluate program efficiency
• • Data Integrity & Error Resolution**:** Highly adept at troubleshooting calculation errors, auditing large datasets, establishing rigorous data validation standards, and ensuring 100% data accuracy across cross-functional reports
• • Process Automation & Workflow Optimization: Skilled in leveraging tools like Power Query and advanced Excel data models to streamline manual reporting workflows, dramatically reducing turnaround time for recurring business reviews
• • Are comfortable communicating findings, insights, and recommendations to key stakeholders across the organization
• • Are skilled at problem-solving, troubleshooting, and supporting system-related processes
• • Thrive in a self-directed work-at-home environment while collaborating effectively with cross-functional teams
• • You live in the West Coast or are available to work West coast business hours
• In this role, we offer benefits that help support your unique lifestyle:
• In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position
• Must reside in the United States or have a valid U.S. address for residence
• Have experience with Tier 1 or Tier 2 business intelligence or analytics application
• Have experience delivering research-driven analysis related to marketing activity
• Have familiarity with MS SQL Server and SAP Business Objects
• Have experience in the automotive industry
• Have prior experience supporting incentive programs, reporting operations, or dealer-focused business processes