Business Process Reengineering Analyst

PhoenixTeam partners with organizations to deliver results across GenAI, data, product, and technology. The Business Process Reengineering Analyst will support discovery and process redesign for the Department of the Interior modernization program by analyzing current-state workflows, identifying bottlenecks and root causes, designing future-state processes, and supporting automation and technology requirements. The role will also create process documentation, support pilot testing, and ensure work products align with policies, controls, accessibility needs, and federal requirements.

Responsibilities:

• Conduct structured reviews of current-state workflows, participate in discovery sessions, and document steps, handoffs, controls, bottlenecks, and root causes across offices
• Use Python and SQL to analyze process data, investigate bottlenecks, and measure changes in cycle time, error rates, and workload
• Develop future-state workflows that simplify steps, reduce administrative burden, improve consistency, and clarify roles and responsibilities
• Identify where automation, digital forms, integrated tools, or AI-enabled capabilities can improve the process and work with analysts and technical staff to define the supporting requirements
• Create SOPs, workflow diagrams, RACI matrices, templates, job aids, and other implementation materials that help teams adopt redesigned processes
• Support pilot testing by collecting cycle-time, error-rate, workload, and user-feedback data; document findings and help refine the process
• Maintain accurate process documentation and ensure work products align with applicable policies, internal controls, accessibility needs, and federal requirements

Requirements:

• Bachelor's degree and 5+ years of relevant experience in process analysis, business process reengineering, process improvement, consulting, or related work
• Hands-on experience using Python to prepare and analyze process data, and SQL to query, join, and validate data
• Hands-on experience producing current-state and future-state process documentation and identifying root causes, bottlenecks, and improvement opportunities
• Experience developing process artifacts such as SOPs, workflow diagrams, RACI matrices, templates, or job aids
• Ability to work independently through ambiguity, learn unfamiliar processes quickly, and convert findings into clear, actionable documentation
• Federal consulting or professional-services experience
• Lean Six Sigma Green Belt or comparable process-improvement training or certification
• Experience with Microsoft Visio, Lucidchart, or comparable process-mapping tools
• Working knowledge of Microsoft Power Platform, SharePoint/Microsoft 365, data and API concepts, or similar modernization technologies
• Hands-on use of generative AI or LLM tools to support process analysis, research, documentation, or redesign