Implementation Project Manager

Surge Staffing is seeking an experienced Implementation Project Manager to lead the deployment of pharmacy equipment and integrated technology in hospital environments. The role manages the full implementation lifecycle, including discovery, installation, configuration, training, go-live, optimization, customer support, documentation, and coordination of on-site service needs.

Responsibilities:

• Lead customer kickoff calls, project check-ins, and optimization meetings throughout the implementation lifecycle
• Partner with pharmacy customers to plan and execute discovery, initiation, installation, go-live, and optimization activities
• Serve as the primary point of contact for project communication, status updates, and implementation coordination
• Install and configure integrated technology components, including computers, scanners, cameras, printers, and gravimetric scales
• Coordinate the timely transition of equipment into active use while minimizing pharmacy downtime
• Deliver comprehensive training and ongoing support to customers and internal stakeholders on equipment use and maintenance
• Troubleshoot technical issues and identify opportunities to improve product performance and usability
• Collaborate with cross-functional teams to provide a coordinated implementation and service experience
• Develop and maintain standard operating procedures, implementation workbooks, checklists, work instructions, and training materials
• Maintain accurate installation and service documentation to support customer and regulatory compliance requirements
• Stay current on product capabilities, cleanroom standards, and applicable healthcare regulations
• Assist with equipment placement services for additional product lines
• Support service calls requiring on-site assistance as needed
• Manage multiple implementations simultaneously, balancing timelines, customer needs, and project deliverables

Requirements:

• • Extensive knowledge of laminar flow hoods, biosafety cabinets, and cleanroom technology
• • Experience supporting complex implementations within medium to large healthcare systems
• • Strong project management, organizational, and problem-solving skills
• • Ability to manage competing priorities and meet tight deadlines
• • Excellent communication and interpersonal skills, including the ability to lead training sessions and work effectively with healthcare professionals
• • Knowledge of healthcare regulations and cleanroom equipment certification processes
• • Ability to work independently with minimal supervision and collaborate effectively across teams
• • Proficiency in Microsoft Outlook, Word, PowerPoint, Excel, SharePoint, and OneDrive
• • Willingness and ability to travel up to 75%, including overnight and weekend travel as needed
• • Bachelor's degree in a relevant field, such as Information Technology or Healthcare Administration, or equivalent professional experience
• • Proven experience implementing complex cleanroom equipment within hospital environments or managing complex implementations for medium to large healthcare systems
• • Experience installing and configuring complex hardware systems
• • Prior clinical or pharmacy practice experience
• • Pharmacy Technician Certification and licensure
• • Sterile Pharmacy Technician Certification
• • Cleanroom training or equivalent credentials
• • Understanding of IV compounding processes and software integration