Senior Director, Product Management (Post-Purchase Experiences and Platforms)

Affirm is hiring a Senior Director of Product Management to lead its end-to-end post-purchase and repayments product organization. The role sets long-term strategy for customer repayment experiences and financial platforms, while driving customer outcomes, recovery performance, and cross-functional execution.

Responsibilities:

• Manage and develop a team of approximately 15 product managers, including people managers. Set a high bar for product craft, strategic thinking, execution, and talent development
• Define the multi-year vision for how customers manage and repay their Affirm loans, including the app and web  experiences, consumer payment platforms, payment success, and support for customers experiencing financial difficulty.  Improve customer outcomes and recovery performance through smarter treatments, flexible payment options, payment retries, and scalable operational capabilities
• Set the product strategy for Affirm’s collections and recoveries experiences and platforms
• Lead the strategy for communications, open banking, credit reporting, bankruptcy, and hardship platforms—ensuring these capabilities are scalable, compliant, and able to support Affirm’s continued growth
• Establish clear goals and success metrics across customer experience, payment performance, delinquency, recoveries, transaction costs, complaints, and operational efficiency
• Make thoughtful product decisions that strengthen customer trust while improving credit outcomes and long-term loan economics
• Partner closely with Engineering, Analytics, Credit, Risk, Operations, Finance, Legal, and Compliance to establish shared priorities and translate strategy into coordinated execution
• Build platform capabilities that can support new products, international markets, regulatory requirements, and increasingly complex servicing needs
• Clearly communicate strategy, investment priorities, performance, and tradeoffs to executive stakeholders. Help shape company-level decisions across the broader consumer and financial platform ecosystem

Requirements:

• 15+ years of product management experience, including leading large, high-performing teams of PMs and people managers across multiple domains
• Deep experience in consumer fintech, lending, payments, servicing, collections, or another regulated financial environment
• Proven ability to define and execute multi-year strategies spanning customer experiences, complex platforms, and operational capabilities
• Strong customer, technical, and analytical judgment, with the ability to balance customer outcomes, risk, compliance, and business economics
• Track record of driving alignment and execution across Engineering, Analytics, Risk, Operations, Legal, Compliance, Finance, and executive leadership
• Exceptional leadership and communication skills, with the ability to create clarity, influence senior stakeholders, and develop strong product leaders
• Proficiency with AI-assisted tools to accelerate analysis, decision-making, and team effectiveness
• Bachelor's degree or equivalent practical experience