Senior Cloud Services Project Manager

OpenText is a global information management company focused on digital transformation and AI-powered solutions. The Senior Cloud Services Project Manager leads LegalTech client engagements from proposal through billing, overseeing eDiscovery workflows, client relationships, cross-functional collaboration, process improvements, and financial accountability.

Responsibilities:

• Lead strategic client engagements: act as the primary consultant for assigned matters, guiding projects from initial proposal through final invoicing while delivering outstanding service and value
• Deliver client-centric solutions: consult with clients to understand goals, propose effective workflows, and proactively manage challenges. Build trust through responsiveness, insight, and consistency
• Collaborate across teams: partner with internal departments, corporate legal teams, and law firms to align efforts, ensure quality, and meet case-specific objectives
• Manage end-to-end discovery tasks: oversee technical workflows including data processing, user and case setup, and production execution to support client deadlines and goals
• Contribute to team success: support unassigned or escalated projects when needed. Maintain thorough documentation of project activity, custom workflows, and client communications
• Drive innovation and efficiency: identify opportunities for process improvements and implement technical or procedural solutions that enhance service quality and delivery speed
• Maintain financial accountability: track and bill consulting time accurately. Ensure fee structures and estimates are clear at the outset and aligned throughout an engagement

Requirements:

• You are highly organized and detail oriented.  You have the ability to balance multiple complex projects without losing track of deliverables, deadlines, or dependencies
• You are intellectually curious and thrive on solving complex problems with precision and creativity
• You communicate clearly, whether you are guiding a client, coaching a team member, or breaking down technical concepts
• You build trust quickly and foster strong relationships across departments and with clients
• You stay cool under pressure and adapt quickly in fast-paced, evolving environments
• You take initiative, follow through, and always aim to deliver exceptional results
• Five or more years in eDiscovery, litigation support, or legal consulting roles, with a strong understanding of the litigation lifecycle, the EDRM, and TAR/CAL workflows
• Bachelor's degree from an accredited university
• Proven experience managing complex projects and delivering client-facing services in deadline-driven environments
• Strong written and verbal communication skills; able to explain technical concepts clearly to legal and non-technical audiences
• Familiarity with the evolving role of artificial intelligence in eDiscovery
• Ability to work cross-functionally and collaborate effectively with internal teams, external partners, and clients
• Requirements may dictate the necessity to work hours outside of normal, 40-hour workweek
• While not frequent, some travel throughout the US may be required
• JD, MBA, or advanced degree a plus
• Experience with OpenText eDiscovery (formerly Axcelerate) is a strong plus