Mid-Level Cloud Security Engineer

SAIC is a mission integrator providing technology and innovation solutions for defense, space, intelligence, and civilian markets. The company is seeking a Mid-Level Cloud Security Engineer to support, troubleshoot, maintain, and improve cloud security, network security, proxy, and SASE/SSE capabilities in enterprise and federal government environments.

Responsibilities:

• Provide day-to-day support for cloud security, network security, proxy, and SASE/SSE capabilities
• Receive, investigate, troubleshoot, document, and resolve O&M tickets, incidents, service requests, and customer-reported technical issues
• Modify, implement, and troubleshoot proxy security policies and rules in accordance with approved security requirements and operational procedures
• Interface directly with customers and stakeholders to understand requirements, provide status updates, explain technical issues, and coordinate resolutions
• Analyze traffic flows, logs, alerts, and other technical information to identify the root cause of security and connectivity issues
• Work with network, cloud, cybersecurity, application, infrastructure, and service desk teams to resolve technical issues
• Develop and maintain technical documentation, including standard operating procedures, troubleshooting guides, configuration documentation, ticket documentation, and knowledge articles
• Support and conduct implementation and testing of new security capabilities, technologies, and configuration changes

Requirements:

• 5+ years of professional experience in cybersecurity, network engineering, cloud security, proxy administration, network security, or a closely related technical field
• Ability to obtain and maintain a Public Trust requiring U.S. Citizenship
• Minimum 1 year+ hands-on experience configuring and maintaining, SASE, or SSE technology such as Netskope, Blue Coat, Zscaler, or comparable platforms
• Demonstrated experience supporting O&M operations, including ticket management, incident troubleshooting, service requests, configuration changes, and issue resolution
• Experience analyzing network traffic, logs, alerts, and system information to troubleshoot technical and security issues
• Experience working with customers or stakeholders in a customer-facing technical support or engineering role
• Ability to communicate technical issues clearly to both technical and non-technical audiences
• Experience documenting technical issues, troubleshooting activities, resolutions, and configuration changes
• Ability to work with minimal supervision on assigned technical tasks while collaborating effectively with senior engineers, architects, and cross-functional teams as needed
• Ability to prioritize and manage multiple tasks and technical issues in an operational environment
• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, Engineering, or related technical discipline preferred (4 years experience in lieu of degree)