Market Data Services Analyst

The confidential trading/stocks company is seeking a Market Data Analyst to join its UTP Plan Administration team. The role manages market data customer accounts, including usage reporting, billing collections, compliance coordination, customer inquiries, data administration, reporting, and transitions to new plan administrators.

Responsibilities:

• We are seeking a detail-oriented and analytical Market Data Analyst to join our UTP Plan Administration team
• You will help manage day-to-day market data customer accounts for the UTP Plan, from handling usage reporting and billing collections, coordinating closely on internal compliance, working with external global clients to resolve inquiries, to supporting critical data transitions to new plan administrators
• Assist in managing a wide range of complex data sets including usage, billing, and compliance information
• Proactively identify and escalate data discrepancies or anomalies
• Provide responsive support for the day-to-day operations of global market data customer accounts
• Deliver timely and accurate customer service regarding reporting, billing, contracts, data licensing, products, and related exchange policies
• Assist customers with compliance regarding market data policies, usage reporting requirements, and payment collections frameworks
• Maintain accurate customer and usage reporting records, including quarterly updates to the Emergency Contact database
• Provide customers with vital information and hands-on support related to transitioning data to the new administrator (e.g., CT Plan)
• Leverage database querying tools and visualization software to draft metric reports tracking ingestion health, uptime statistics, and systemic latency
• Identify root causes of business process issues, document operational runbooks, and build automation updates to improve scale

Requirements:

• College graduate with a Bachelor's degree preferably in Business, Finance, Computer Science, Data Analytics, or a related quantitative discipline
• Advanced proficiency with Microsoft Word, Excel, and PowerPoint (including lookup functions, pivot tables, and macros/mail merge)
• Experience with HTML and artificial intelligence (AI) tools
• Three years of market data administration experience preferred