Customer Account Manager

Redwood Software provides automation fabric solutions for mission-critical business processes. The Customer Account Manager drives revenue growth by managing strategic accounts, developing long-term client relationships, pursuing new business, and expanding existing accounts through up-selling and cross-selling.

Responsibilities:

• Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy
• Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities
• Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts
• Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach
• Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process
• Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities
• Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date
• Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc)
• Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed
• Be a reliable individual contributor and a great team player with strong work ethic and openness for diversity
• Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks

Requirements:

• 3+ years experience in Business-to-Business and software sales background
• Proven track record in Account Management
• Possess initiative, business acumen, confidence, and a competitive attitude
• Demonstrated ability to provide solutions and change behavior in support of business goals and objectives
• Strong interpersonal skills to include verbal and written communication
• Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities