Creator Customer Experience Manager

Devotion builds and operates large-scale creator ecosystems for ambitious consumer brands. The company is hiring a Creator Customer Experience Manager to scale creator support across communication channels, improve CX workflows with AI-enabled systems, and lead a team that helps creators feel supported, informed, and engaged.

Responsibilities:

• Build and manage the creator support infrastructure powering communication across email, SMS, and social for thousands of creators
• Maintain and refine brand tone of voice, ensuring all creator communication feels clear, on-brand, and culturally aligned
• Resolve creator questions, coordinate gifting logistics, and manage escalations with speed, empathy, and attention to detail
• Hire, train, and manage a global team of creator support and CX operators
• QA creator-facing automations and AI-powered workflows for tone, clarity, and accuracy
• Work alongside product and engineering to help train, QA, and improve internal AI agents powering creator communication and support workflows
• Document CX systems and drive operational improvements in collaboration with product and engineering
• Capture creator feedback and surface insights that help improve product, workflows, and community strategy
• Use and help shape internal AI tools to make high-touch creator support more scalable and efficient

Requirements:

• Exceptional written and verbal communication skills
• Experienced managing and training customer experience, support, or operations teams in fast-paced environments
• Familiar with creator ecosystems, influencer marketing, or customer support for consumer-facing brands
• Comfortable using AI tools and workflows to increase leverage, improve operational efficiency, and support high-volume creator interactions
• Detail-oriented, emotionally intelligent, and committed to delivering premium creator experiences
• Highly organized and capable of managing large volumes of communication without sacrificing quality
• Comfortable working US business hours from any location
• Looking for Candidates in NYC, Remote also considered