Office Administrative and Customer Support - Customer Service Representative

Mindlance is an employer seeking an Office Administrative and Customer Support representative to handle high-volume inbound customer interactions. The role involves providing professional and accurate assistance, resolving or escalating complaints, responding to accountability emails, and maintaining attendance, phone availability, and policy compliance.

Responsibilities:

• Answer 50 – 70 Inbound calls per day
• Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist
• Field caller complaints and escalate via the request for supervisor process
• Respond to sample accountability emails within 24 hours of receipt
• Attendance and On phone percentages (90% or better)
• Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure

Requirements:

• High School graduate
• some college preferred
• 3-5 years customer service experience within a inbound call center environment
• Above average computer skills
• Exceptional written and verbal communications