Customer Service Representative - Bilingual (Spanish) - PART-TIME Weekends

Transcard is a Chattanooga-based provider of global payment orchestration solutions for banks, fintechs, and businesses. The company is seeking a part-time bilingual Customer Service Representative to provide professional customer support, handle inbound inquiries and disputes, maintain customer records, and coordinate with internal departments to resolve issues and improve customer satisfaction.

Responsibilities:

• Assumes responsibility for the effective and professional completion of call center representative functions
• Receives customer telephone questions and complaints in a professional manner
• Answers inbound calls in a timely manner
• Responds to customer inquiries
• Provides personalized customer service by responding to the needs of the customer
• Manages and updates customer profile with the status of each customer
• Coordinate with departments to achieve customer satisfaction
• Build customer loyalty by meeting customer expectations
• Evaluate problems of the customers and provide logical lasting solutions
• File disputes for customers in accordance with Regulation E
• Replies to all corresponding email
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management
• Keeps supervisor informed of significant problems
• Corresponds with Fraud Department of potential fraudulent activity
• Maintains effective working relations with the operations department

Requirements:

• This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship
• · Customer Service Experience
• · English and/or Bilingual (English & Spanish)
• · Interpersonal and customer service skills
• · Analytical and problem-solving skills
• · Multitasking and organizational skills
• · Ability to answer a high volume of calls and/or emails daily
• · Ability to share work among a customer service team
• · Attentiveness and patience
• · Time-management skills
• · Bachelor's degree preferred or equivalent work experience