Bilingual Healthcare Customer Service Representative – Spanish-English – Remote USA

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. The Bilingual Healthcare Customer Service Representative will support customers in Spanish and English by answering communications, researching information, and resolving issues while maintaining patient privacy. This is a remote role reporting to a Team Leader.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• Bilingual in English and Spanish
• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)