Director of Product & Delivery Management

Bloom Works is a women-owned civic technology consultancy that helps government agencies and purpose-driven organizations deliver public services through product thinking, user experience design, research, and technical strategy. The Director of Product & Delivery will lead and develop the Product and Delivery practice, manage and grow Product and Delivery Managers, build client product capabilities, and advance Bloom’s product expertise and partnerships in government.

Responsibilities:

• Help clients see and learn the value of product thinking firsthand on engagements (both by fostering a team that is extraordinary at this, and by working directly with clients as an advisor and subject-matter expert when needed)
• Support clients in adding product roles, capability, and team structures of their own, with structured support that outlasts the engagement
• Serve as a trusted advisor to government leaders on setting up product leaders and teams for success, increasingly at senior and strategic levels
• Define and maintain the standards, workflows, and rituals that let teams deliver well and sustainably, and make room for experimentation and iteration
• Establish how the practice measures progress, learns, and adjusts as conditions change
• Set up knowledge management so lessons carry forward instead of getting rediscovered
• Support a team of 7 to 10 seasoned PDMs through regular 1:1s, candid feedback, and coaching at the moments that matter, while trusting them to run their projects day to day
• Grow senior practitioners toward broader scope and leadership, so the practice gets stronger over time
• Hire PDMs and place them on projects where they will thrive and serve the mission
• Set the practice's direction and norms for collaboration and candor, so the team can deliver without you in the middle of every call
• Step in on hard team dynamics when needed, and work toward resolution in the open while modeling resilient conflict patterns
• Shape and contribute to the ecosystem-wide conversation on the importance of product in delivering user-centered public services
• Raise the visibility of Bloom's product expertise with government teams and partners: publishing tools and points of view, speaking at and attending field events, and getting reusable resources into the hands of gov teams
• Build relationships with potential partners and clients, and connect Bloom's product perspective to the problems they're working on
• Represent Bloom's product practice in the field, shaping how the wider civic technology community understands product in government
• Work with Bloom's leadership team on tactical and strategic decisions, especially hiring, staffing, culture, and business development
• Scope proposed work with appropriate time and cost estimates, and set strategic direction for proposals
• Take a long-term view, make decisions aware of second-order effects, and keep moving amid ambiguity

Requirements:

• At least 10 years of product and delivery experience, including leading teams in a consulting-like environment
• Experience leading and maturing a team or practice, including developing senior practitioners
• A track record of building client capacity: helping client teams grow their own product capability, and advising senior leaders on standing up product roles and teams
• A history of representing product approaches in public interest technology through speaking, writing, or partnership-building
• Comfort in a remote, distributed team, with exceptional communication, ease in ambiguity, and a collaborative, low-ego style
• Fluency in agile, iterative, user-centered delivery
• Experience in business development and government procurement: scoping work, shaping proposals, and navigating how government buys
• Deep familiarity with the public interest technology landscape and the challenges of digital service delivery
• A thoughtful, curious, and technically savvy stance toward emerging technology, including AI: willing to use it, ready to help the team build its own fluency, and able to judge where it helps and where it carries risk for government and the people these services serve