Customer Service Coordinator

Sweet Carolina's Travel is seeking a dependable and service-oriented Customer Care Coordinator to support customers throughout their travel planning experience. The role involves answering inquiries, gathering trip information, coordinating travel-related requests, maintaining customer records, researching travel options, and providing timely follow-up communication.

Responsibilities:

• Respond to customer inquiries in a professional and timely manner
• Assist customers with general travel-related questions and requests
• Gather customer preferences and trip information
• Provide follow-up communication throughout the planning process
• Help coordinate reservations, travel documentation, and itinerary details
• Maintain accurate customer records and notes
• Communicate important updates, deadlines, and travel information
• Research travel options based on customer needs and preferences
• Work with travel suppliers and internal support resources when necessary
• Follow established customer service procedures and company guidelines
• Participate in training and professional development
• Maintain a positive, solutions-focused approach when assisting customers
• Protect confidential customer information and maintain professional standards

Requirements:

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Basic computer and internet skills
• Comfortable communicating by phone, email, text, and virtual meeting platforms
• Strong organizational and time-management skills
• Ability to follow instructions and established procedures
• Detail-oriented and able to manage multiple customer requests
• Reliable internet access and appropriate workspace for remote responsibilities
• Ability to work independently while remaining connected with a team
• Professional, dependable, and willing to learn
• The ideal candidate enjoys working with people and takes pride in delivering a positive customer experience
• You should be comfortable learning new technology, communicating with different types of customers, staying organized, and following through on customer needs from initial inquiry through completion
• This is a remote opportunity requiring regular access to a computer, reliable internet, email, and virtual communication tools
• Candidates should be comfortable managing responsibilities independently while maintaining consistent communication and professional standards
• Previous experience in customer service, hospitality, travel, administrative support, retail, or client-facing roles is helpful but not required