Healthcare Customer Service Associate - Connecticut Job Details | Foundever®

Foundever is a global customer experience company supporting leading brands through customer service solutions. The Healthcare Customer Service Associate assists customers with health plans and coverage, handles inquiries and troubleshooting, provides product and service information, and promotes customer satisfaction through phone, chat, and email communications.

Responsibilities:

• Handle inbound customer service calls
• Understanding and striving to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Ability to navigate system tools to search for answers & information

Requirements:

• Excellent listening and communication skills both written and verbal
• Ability to multitask and navigate between screens efficiently while assisting customer
• Enjoys working independently or with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Handle inbound customer service calls
• Understanding and striving to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Ability to navigate system tools to search for answers & information