Senior Business Analyst (Jira, Confluence, and Orbus) - HYBRID

Job Description:

***Crop to Crop resumes are accepted

DCDEE is seeking to procure an enterprise Electronic Document Management System (eDMS). The division currently lacks a unified, agency‑wide solution for managing electronic records. While certain business units—such as the Workforce Online Reporting and Knowledge System (WORKS) using the Scribbles Parchment (Instructure Inc.) platform, and the Early Education Unit (EES) with its standalone repository—have implemented limited solutions, many other units continue to rely on manual, paper‑based processes. This fragmented environment leads to duplication of effort, limited visibility, and inconsistent document‑retention practices. Additionally, the division lacks an integrated platform for secure, standardized, and efficient document sharing across programs.

The Senior Business Analyst will collaborate closely with business partners, project leadership, and technical stakeholders to support comprehensive business process analysis and requirements development for the new eDMS solution. The analyst will utilize N.C. Department of Information Technology Business Analysis Team tools and templates to document business, functional, and technical requirements. This project follows an agile methodology and will leverage tools such as Jira, Confluence, Orbus Infinity, and other project management and documentation tools as required.

RESPONSIBILITIES

• Collaborate with business stakeholders, program staff, project leadership, vendors, and technical teams to elicit, analyze, validate, and document business, functional, and non-functional requirements for the enterprise eDMS solution.
• Facilitate stakeholder interviews, workshops, requirements-gathering sessions, backlog refinement meetings, sprint planning sessions, and other Agile ceremonies to identify business needs and ensure requirements are accurately translated into solution deliverables.
• Develop, document, and manage epics, features, user stories, acceptance criteria, and product backlog items using Jira and Confluence; support backlog prioritization and requirements traceability throughout the project lifecycle.
• Analyze and document current-state and future-state business processes, workflows, document lifecycles, data flows, and system interactions; identify opportunities for process improvement and operational efficiencies.
• Develop and maintain project artifacts, including stakeholder analyses, business requirements documents, functional requirements, use cases, user stories, process maps, workflow diagrams, wireframes, context diagrams, and gap analyses.
• Create and maintain visual documentation, including process flow diagrams, data flow diagrams, entity relationship diagrams, system context diagrams, and other models using Microsoft Visio and Orbus Infinity.
• Assist in defining document classification, retention, security, access control, records management, and compliance requirements in collaboration with business and regulatory stakeholders.
• Support procurement activities by developing requirements documentation, evaluation criteria, vendor questions, and other solicitation-related artifacts.
• Collaborate with vendors and technical teams to evaluate proposed solutions and ensure alignment with documented business requirements and organizational objectives.
• Support requirements traceability, change management, and impact analysis activities throughout the project lifecycle.
• Develop and support testing activities, including test strategies, test scenarios, test cases, acceptance criteria, System Integration Testing (SIT), User Acceptance Testing (UAT), and defect resolution.
• Prepare, maintain, and organize project documentation, requirements repositories, meeting notes, decision logs, status reports, and knowledge articles within Confluence and other approved project repositories.
• Provide support for implementation planning, training, deployment, and go-live activities.
• Monitor and track project deliverables, dependencies, risks, issues, and approvals in accordance with the approved project plan.
• Participate in project governance activities, including project team meetings, PMO reviews, vendor meetings, stakeholder meetings, and executive briefings as required.

Required Skills:

Extensive experience in business systems analysis, requirements elicitation, requirements management, and business process improvement methodologies

Demonstrated experience gathering, analyzing, documenting, and validating business, functional, and non-functional requirements

Proven experience documenting current-state and future-state business processes, workflows, business rules, and process flows

Demonstrated experience developing and managing user stories, epics, features, acceptance criteria, and product backlogs using Jira and Confluence

Experience facilitating stakeholder interviews, requirements workshops, backlog refinement sessions, sprint planning, and Agile ceremonies

Knowledge of Software Development Lifecycle (SDLC), change management, and system implementation methodologies

Experience supporting System Integration Testing (SIT), User Acceptance Testing (UAT), test planning, test case development, and defect management

Experience creating business analysis artifacts including context diagrams, functional decomposition diagrams, workflow diagrams, process models, use

Experience developing process flow diagrams, data flow diagrams, entity relationship diagrams, and system context diagrams using Microsoft Visio

Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, and Visio)

Experience using Jira, Confluence, SharePoint, Octane, ALM, or similar project management and collaboration tools

Strong analytical, critical thinking, problem-solving, and attention-to-detail skills

Excellent written, verbal, facilitation, presentation, and stakeholder communication skills

Desired Skills:

Experience developing procurement-related documentation, including business requirements, SOW, evaluation criteria, and vendor questions

Experience using Orbus Infinity, Orbus iServer365, or comparable enterprise architecture/business process management tools

Experience supporting Electronic Document Management Systems, Enterprise Content Management (ECM), Records Management, or Digital Transformation.

Knowledge of document retention, records management, information governance, document security, and access control principles