Customer Experience, Event Manager

Cisco is a technology company focused on connecting and protecting organizations through solutions spanning physical and digital environments. Cisco is seeking a Customer Experience Event Manager to execute complex physical, digital, and hybrid events, manage event logistics and cross-functional workstreams, and measure business impact through data-driven reporting.

Responsibilities:

• Support live and digital event execution to identify and capture opportunities to creatively delight customers, partners, and internal audiences
• Independently manage and execute on event workstreams and tasks for complex Cisco-led and third-party-led events across multiple formats and audiences
• Drive operational excellence by executing event logistics and workstreams with strong attention to detail
• Proactively address routine issues, demonstrating early judgement and flexibility in dynamic situations and develop contingency plans and proactively resolve challenges to ensure seamless event delivery
• Conduct white space analysis and identify opportunities for process optimization and event innovation
• Partner closely with Product Marketing Managers (PMMs), Product Managers (PMs), CX leadership, and external vendors to align event strategy and execution
• Actively gather and incorporate audience feedback into event details, ensuring a positive experience
• Measure and communicate event performance and business impact using data-driven insights and reporting
• Ensure all projects, timelines, and deliverables are accurately maintained in project management systems and walking decks

Requirements:

• Bachelor's degree with 5+ years of experience in event management, marketing, customer experience, or related fields
• Experience managing complex enterprise-level physical, digital, and hybrid events
• Proficiency with project management and workplace tools such as Airtable, Qualtrics, Microsoft Office, Cvent, Sharepoint
• Experience coordinating cross-functional customers and external vendors in fast-paced environments
• Strong experience tracking program metrics, reporting outcomes, and optimizing event performance through data insights
• Deep understanding of Cisco CX offerings and service portfolio
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
• Ability to transform structured messaging into engaging demos, videos, and printed assets
• Excellent communication and customer management skills with the ability to influence outcomes effectively
• Knowledge of event industry trends, customer engagement strategies, and experiential marketing protocols
• Proficiency in Salesforce, Tableau, Snowflake and other data reporting tools desired