Data Analyst (Analytics)

DecisionPoint Corporation seeks a Data Analyst (Analytics) to turn enterprise operational, monitoring, and performance data into actionable insights in a federal and DoD-aligned IT environment. The role develops analytical models and reporting, creates executive-ready visualizations and narratives, and supports informed decision-making across leadership and mission teams.

Responsibilities:

• Transform monitoring, KPI, and operational data into visually rich dashboards, heatmaps, and executive summaries
• Conduct trend analyses, anomaly detection, forecasting, and performance measurement across IT operations
• Produce narrative insights that contextualize data findings for leadership decision support
• Build standardized reporting artifacts for monthly, quarterly, and ad-hoc leadership deliverables
• Integrate data from multiple systems including monitoring tools, ticketing systems, incident logs, and operational platforms
• Ensure analytical outputs are accurate, repeatable, and aligned with federal reporting expectations
• Develop templates and reusable visualization patterns for recurring reports
• Collaborate with engineering, service desk, cybersecurity, and PMO teams to capture relevant data inputs
• Maintain documentation for analytics logic, data definitions, and workflow processes
• Support the evolution of enterprise data visualization and analytics maturity

Requirements:

• Must hold an active Secret clearance, supported by a Tier 3 background investigation
• Bachelor's degree in Communications, Data Visualization, Analytics, or a related discipline
• Minimum 10 years of experience in data visualization, analytics, data science, or performance reporting
• Experience producing executive-ready dashboards, heatmaps, trend reports, and analytical narratives
• Experience translating complex datasets into interpretable visual and written insights
• Experience integrating data from monitoring platforms, incident/ticketing tools, or IT operational systems
• Proficiency with data visualization tools (Power BI, Tableau, Grafana, or equivalents)
• Strong understanding of KPI modeling, trend analysis, and data transformation
• Ability to structure analytical findings into clear written narratives and presentations
• Experience working with SQL, data modeling, or ETL workflows
• ITIL v4 Foundation
• Excellent analytical storytelling, with the ability to distill complex data into actionable insight
• Strong written and visual communication skills for executive audiences
• High attention to detail with a focus on clarity, accuracy, and consistency
• Ability to collaborate effectively with cross-functional teams and interpret operational needs
• Strong problem solving and critical thinking skills
• Familiarity with scripting languages for data processing (Python, R, etc.)
• Knowledge of IT operational metrics, service desk KPIs, or monitoring system data
• Experience within federal, DoD, or enterprise-level reporting environments
• Additional certifications in analytics or data visualization