Product Manager, Intake & Enrollment

Mom’s Meals is hiring a Product Manager, Intake & Enrollment to own capabilities, workflows, and experiences across referral, enrollment, qualification, and intake. The role partners with cross-functional teams and healthcare stakeholders to improve operational efficiency, conversion, and customer outcomes, with Salesforce as a core platform.

Responsibilities:

• Own product capabilities supporting referral management, eligibility, intake, enrollment, and other top-of-funnel customer experiences
• Partner with Intake, Customer Care, Operations, Marketing, providers, case managers, care coordinators, and health plan stakeholders to identify workflow challenges and opportunities for improvement
• Conduct user interviews, analyze workflows, and review operational data to uncover pain points and opportunities to improve customer and employee experiences
• Monitor referral, intake, enrollment, conversion, throughput, and adoption metrics, prioritizing enhancements that improve operational performance and customer outcomes
• Translate business needs and discovery findings into workflow journeys, product requirements, user stories, and acceptance criteria
• Partner closely with Salesforce administrators, architects, and engineering teams to improve Salesforce-based workflows, automation, and user experiences
• Collaborate with engineering to deliver solutions that are scalable, usable, and operationally effective
• Support product launches, training, documentation, and adoption strategies to ensure successful implementation of new capabilities
• Communicate priorities, progress, risks, and outcomes clearly to stakeholders and business partners
• Collaborate with analytics teams to define reporting and visibility needed to support intake operations and product performance

Requirements:

• 4-6 years' product management experience, preferably within healthcare, healthcare technology, or other regulated industries
• Experience working with Salesforce CRM and customer-facing workflow management systems
• Experience supporting referral management, intake, enrollment, customer onboarding, lead management, customer acquisition, or other top-of-funnel business processes
• Understanding of Medicaid programs, managed care organizations, provider networks, care coordination, case management, or referral-driven healthcare services
• Demonstrated ability to manage product capabilities from discovery through delivery in Agile environments
• Strong analytical skills and ability to use operational and customer data to drive prioritization decisions
• Experience applying AI-enabled tools and automation to improve operational workflows, product management effectiveness, and customer or business outcomes
• Ability to translate complex business processes into clear requirements, user stories, and acceptance criteria
• Excellent written and verbal communication skills across technical and non-technical audiences
• Strong collaboration skills and ability to build trust across business and technology teams
• Curiosity, adaptability, and eagerness to learn and grow
• At this time, we are NOT considering applicants that require immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc