Technical Product Manager

Key Responsibilities

Product Vision & Long-Term Roadmap: Apply and reinforce best-in-class Product Management practices to establish, maintain, and execute comprehensive multi-year product strategies aligned with overarching enterprise and technology roadmaps.

Backlog Management & Prioritization: Drive feature and user story prioritization across multiple technical product teams, balancing business value, operational risk, technical feasibility, and customer feedback.

PO Mentorship & Team Leadership: Lead and guide established Product Owners within the Agile Release Train (ART), ensuring strategic portfolio objectives are seamlessly translated into actionable delivery backlogs.

Cross-Functional & Stakeholder Alignment: Partner closely with executive stakeholders, Engineering, Architecture, Agility Enablement, and operations leaders to deliver cohesive platform capabilities for frontline employees and passenger rail operations.

SAFe Framework Champion: Champion Scaled Agile Framework (SAFe) principles across teams, establishing predictable cadence, participating in PI Planning, and driving agile maturity across Digital Technology.

Metrics & Value Tracking: Define, monitor, and report key performance indicators (KPIs) and operational success metrics to measure platform value, validate outcomes, and guide strategic pivots.

Technical & ITSM Thought Leadership: Act as a platform subject matter expert, bridging business objectives with complex infrastructure topics and advocating for IT Service Management (ITSM) and change management best practices.

Qualifications & Requirements

Experience: 9 to 12+ years of progressive experience in technical product management and leadership roles, with a proven track record of influencing senior stakeholders and guiding product teams.

Domain Expertise: Deep technical background in IT infrastructure, enterprise networking, and distributed architecture including strong working knowledge of firewalls, cloud connectivity, VLANs, network segmentation, access security, and operational availability.

ITSM Fluency: Well-versed in IT Service Management (ITSM) concepts, operational readiness, and formal enterprise change management practices.

Agile Frameworks: Extensive hands-on experience in SAFe (Scaled Agile Framework) environments; active SAFe POPM (Product Owner/Product Manager) certification is strongly preferred.

Technical Toolset: Proficient with Jira Software, Jira Align, Confluence, FigJam, AgilityHealth, and modern enterprise collaboration software.

Soft Skills & Certifications: Outstanding executive communication, workshop facilitation, analytical, and data-driven decision-making skills. ITIL certification is a major plus.

Education: Bachelor s degree in Computer Science, Information Technology, Engineering, or equivalent applied senior-level experience.