Senior Product Manager

Sapience AI is a collective intelligence platform for professional communities that connects expertise across CRMs, AMS platforms, and knowledge bases. The Senior Product Manager owns a product area end to end, leading cross-functional teams, setting strategy and roadmaps, making prioritization decisions, and delivering trustworthy AI-powered products. The role is accountable for member outcomes, adoption, experimentation, and advancing the MINERVA platform and COGENT architecture.

Responsibilities:

• Own the strategy and roadmap for your product area, grounded in member needs, market evidence, and company goals
• Make clear prioritization calls, and protect the roadmap from reactive churn
• Sequence work so each release builds toward a strategy, not a list of features
• Run discovery with members, buyers, and internal experts to understand the real problem before committing to a solution
• Write clear definitions of what to build and why, including the assumptions and the bet behind each one
• Validate early and often, so the team learns fast and adjusts faster
• Lead a cross-functional team through delivery, unblocking decisions and keeping momentum
• Own trade-offs on scope, quality, and time, and make them explicit
• Ship reliably, and hold a clear bar for what launch-ready means
• Make sound calls about where AI helps, where it fails, and how to design for its limits
• Design for trust: provenance, guardrails, and honest handling of uncertainty in what the platform tells members
• Partner with applied AI and research to turn capability into dependable product behavior
• Keep member value and trust at the center of every decision
• Define the outcomes your area is accountable for, and measure them honestly
• Own adoption and time-to-value, not just shipped features
• Instrument your area so you can tell whether a bet is working
• Turn signals into decisions, and shorten the distance from learning to change
• Run experiments where the answer is genuinely uncertain
• Align engineering, design, product marketing, and operations around a shared plan and a shared point of view
• Communicate clearly across the company, up and sideways, so people know what is happening and why
• Partner with the product marketer as the market lens, and with go-to-market on launch readiness
• Advance the underlying platform capability your area depends on, in partnership with platform and architecture teams
• Balance customer-facing value with the durable investments MINERVA and COGENT need
• Help steer the platform through GR and GA milestones with a clear view of what each unlocks

Requirements:

• Six or more years in product management, with a track record of owning a product area end to end
• Experience shipping AI or ML products, with sound judgment about their strengths and limits
• A record of setting strategy, making hard prioritization calls, and delivering outcomes
• Strong discovery and validation instincts with real members and buyers
• Technical fluency to partner credibly with engineering and applied AI
• Analytical rigor with product metrics and the judgment to separate signal from noise
• Excellent communication and cross-functional leadership
• Experience with retrieval, agents, knowledge graphs, or neuro-symbolic systems
• Experience building trust-sensitive products with sensitive data
• Familiarity with CRM, AMS, or knowledge-platform ecosystems
• Domain understanding of professional communities or membership-driven organizations
• Experience helping define a new product or category