Manager of Video Production Services

Mills James creates video and production experiences that inspire audiences, elevate brands, and tell meaningful stories. The Manager of Video Production Services will lead video, broadcast, field, and studio production teams while overseeing operations, client success, resource planning, budgets, profitability, and continuous improvement.

Responsibilities:

• Develop and inspire a team of producers, production assistants, technical crew members, and freelance professionals. Foster a culture that values creativity, accountability, collaboration, and continuous improvement. Provide coaching, mentorship, performance feedback, and career development opportunities for team members
• Own the operational success of field, studio, and remote productions. Ensure the right people, equipment, facilities, and resources are aligned to meet project objectives while maintaining quality, efficiency, and client satisfaction
• Serve as a trusted advisor to clients throughout the production process. Help shape production approaches, budgets, schedules, and execution strategies while ensuring an exceptional client experience from concept to delivery
• Continuously improve workflows, resource utilization, scheduling processes, and production standards. Identify opportunities to increase efficiency, scalability, quality, and profitability across the department
• Manage department budgets, forecasting, utilization, pricing strategy, estimating accuracy, and profitability. Monitor operational performance and implement improvements that support sustainable growth and financial success
• Build a stronger and more engaged production team
• Improve scheduling efficiency and resource utilization
• Increase project profitability and estimate accuracy
• Strengthen client relationships and retention
• Drive department growth and operational scalability
• Develop future production leaders
• Shape the long-term vision for production services at Mills James

Requirements:

• Seven or more years of progressive experience in video production, broadcast, agency, live event, corporate media, or related production environments
• Leadership experience managing production teams and large-scale projects
• Strong understanding of production workflows, scheduling, and resource management
• Experience with budgeting, forecasting, estimating, pricing, and profitability management
• Excellent communication, organization, and problem-solving skills
• Demonstrated ability to balance client service, operational excellence, production quality, and financial performance
• Degree in Media Production, Communications, or a related field
• Experience supporting agency, corporate, or marketing clients
• Familiarity with production budgeting and estimating tools
• Live broadcast, remote television, or multi-location production experience