Senior Customer Success Account Manager

Microsoft is a technology company whose mission is to empower every person and organization on the planet to achieve more. The Senior Customer Success Account Manager will lead strategic customer success programs, drive cloud adoption and consumption planning, manage executive relationships, orchestrate resources, and remove blockers to achieve customer outcomes.

Responsibilities:

• Develop and coach on engagement strategies for customers, partners, and internal stakeholders
• Establish and enhance relationships with key stakeholders (internal and external) to ensure successful solution delivery
• Expand relationships beyond current contracts by aligning Microsoft strategies with customer priorities
• Strive to achieve “Trusted Advisor” status with key customer executives
• Align Microsoft solutions with customer needs, leveraging expertise in Azure, Modern Work, Dynamics, and industry knowledge
• Identify and address complex customer scenarios by collaborating with technical specialists
• Drive Microsoft's position in the customer's cloud technology marketplace
• Demonstrate alignment between customer objectives and Microsoft's portfolio
• Promote organizational and customer success strategies
• Lead program planning, prioritization, and management to address customer outcomes
• Proactively identify and mitigate customer blockers, leveraging Microsoft solutions and services
• Proactively surface value, which in turn will lead to a high retention rate on customer renewals
• Identify opportunities for growth and adoption, aligning Microsoft offerings with customer objectives

Requirements:

• • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience; OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience; OR equivalent experience
• • This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
• • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• • Program, process, or service management certifications (e.g. PMP, Prosci, ITIL Foundation certifications or equivalent)
• • Effective communication skills, executive presence, and confidence in varying customer situations with the ability to lead various stakeholders across Microsoft, Partner, and Customer resources
• • Demonstrated success in building relationships with senior customer executives in large or highly strategic accounts
• • Experience in planning, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail. Accountable for the development and execution of a cross-cloud consumption plan and operational health of customer solutions
• • Demonstrated success in driving decisions collaboratively, resolving conflicts, and ensuring follow-through
• • Effective presentation skills and comfort with both large and small audiences and various levels of management
• • Experience with cloud and hybrid infrastructures, architecture designs, and migrations
• • Knowledge of market trends and competitive insights preferred
• • Understanding of partner ecosystems and ability to leverage partner solutions to solve customer needs preferred