Sales Development Representative (Admissions Associate) CGA

Crimson Global Academy is a world-class online school delivering live, real-time learning to ambitious students worldwide. The Admissions Associate (Sales Development Representative) serves as the first point of contact for prospective families, qualifying inbound leads, managing them in Salesforce, booking consultations, and supporting admissions growth across the United States, Canada, Mexico, and LATAM.

Responsibilities:

• Support the growth of Crimson Global Academy across the United States, Canada, Mexico & LATAM
• Call and engage new leads to qualify them for the admissions team, ensuring data is entered and managed accurately and diligently in Salesforce (our CRM)
• Update lead records and track their progress through each stage of the sales pipeline
• Establish, develop, and maintain positive, professional relationships with prospective families
• Continuously sharpen your sales techniques and processes while deepening your industry knowledge
• Share insights and trends back to key stakeholders, including Marketing and Admissions Officers
• Contacting all leads within 1 hour during work hours, and within 24 hours outside of them
• Updating Salesforce with accurate notes and stage progress in the same timeframe
• Qualifying families using guiding questions
• Booking initial consultations with qualified families, and ensuring they show up (or rescheduling if they don't)
• Reporting weekly on calls made, consultations booked, turn-up rate, and sales closed
• Thriving in a Mon–Fri, 10am–8pm Pacific Time schedule

Requirements:

• At least 2 years' experience in sales, with a strong track record
• Experience in education or professional services (e.g. marketing agency, financial services, management consulting, hospitality) and confidence using CRM (Salesforce) and multiple platforms
• Excellent verbal and written communication, with strong persuasion and negotiation skills
• Knowledge of US, UK, and/or EU university admissions standards and the application process
• Full professional proficiency in English (spoken and written)
• Professionalism, strong time and stress management, confidence, and a positive attitude including patience, empathy, and a willingness to learn and go the extra mile