Data Analyst

Ameresco, Inc. is an energy solutions provider that develops and operates energy efficiency, distributed energy, and infrastructure solutions. The Data Analyst will support implementation and delivery of the AssetPlanner® software suite through data entry, analysis, configuration, client support, training, quality assurance, and software testing.

Responsibilities:

• Enter and analyze data related to building structures and systems
• Respond to client requests for data updates, support, and configuration changes
• Provide client support via the support line, service request database, and perform annual client check-ins as required
• Conduct phone interviews with clients to gather information on capital assets and input data into the AssetPlanner® software
• Perform quality assurance reviews of building condition assessment data to ensure alignment with established standards
• Review and input existing client data and documentation
• Assist in developing client-facing reports and presentations
• Support software implementation, including database configuration, client onboarding, and training sessions
• Participate in software testing, provide enhancement suggestions, and report bugs
• Provide support for the Energy and Maintenance modules as needed

Requirements:

• University degree
• Experience working with data in an analyst role
• Experience in client or customer service roles
• Proficiency in Microsoft Excel and MS Office products
• Ability to quickly learn and adapt to new software applications
• Excellent verbal and written communication skills
• Professional, courteous, and client-focused demeanor
• Engineering degree/certification a plus
• Background in facilities management, building science, or engineering is an asset
• Experience with asset management software is an asset