Special Investigations Unit Data Analyst

Delta Dental of Michigan, Ohio, and Indiana provides dental benefit plans, advocacy, and community support to improve oral health. The Special Investigations Unit Data Analyst transforms raw data into actionable information by developing analytics, investigating provider referrals and billing patterns, identifying potential fraud, waste, and abuse, and supporting program integrity decisions and reporting.

Responsibilities:

• Designs, develops, validates, and deploys data-driven analytics, predictive models, reporting solutions, and end-to-end analytical research to support Professional Review program integrity initiatives, including defining objectives, selecting and evaluating data sources, determining methodologies, performing analysis and testing, conducting quality assurance, and interpreting findings
• Investigates internal and external referrals, performs provider research and preliminary investigative reviews, substantiates referral activity, documents work in the appropriate case management system, and analyzes provider billing, utilization, and treatment patterns to identify outliers, emerging trends, potential fraud, waste, and abuse activity, and other areas requiring monitoring or intervention
• Develops recommendations regarding provider placement on or removal from Focused Review; maintains associated provider status, tracking, documentation, and follow-up records; and prepares and sends welcome and removal letters and related provider communications
• Creates, maintains, and enhances dashboards, databases, monitoring reports, analytic tools, scripts, and repeatable processes that support operational oversight, program integrity initiatives, performance measurement, leadership decision-making, recurring reporting, and automated analytical workflows
• Collects, transforms, cleanses, validates, organizes, troubleshoots, and resolves data, reporting, database, and system issues to support analysis-ready data, consistent definitions across sources, and data availability, usability, integrity, and reporting effectiveness
• Tracks, analyzes, and reports on denial trends, overpayments, provider performance metrics, fraud, waste, and abuse activity, and other key program integrity indicators while supporting program integrity initiatives, audits, regulatory requests, RFP responses, and special projects through data gathering, analysis, response preparation, and recommendations
• Serves as a consultant and subject matter resource for internal and external stakeholders by translating business needs, reporting questions, research requests, needs assessments, case studies, and related analytic deliverables into clear insights that support monitoring activities, operational improvement, and strategic decision-making
• Leads or supports Special Investigations Unit and program integrity meetings by developing agendas, documenting meeting minutes, reviewing provider billing and treatment patterns, and tracking follow-up items through completion

Requirements:

• Candidates must reside in Michigan within a reasonable commuting distance of our Okemos, MI office for team meetings, collaborative sessions, and training
• Position requires a bachelor's degree in computer science, information systems, business administration or a related field and three years of experience performing data analytics in a business setting
• Will accept any suitable combination or education, training, or experience
• Position requires general knowledge of insurance business, the claims processing system and other business applications; the ability to use data extraction and analysis tools, such as Microsoft Excel, Access, PowerPoint, Oracle Discoverer, ACL and others; strong communication skills; and the ability to resolve problems and use independent judgment