Customer Service Assistant 2 [3 POSITIONS]

The Ohio Department of Public Safety's Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration services. The Customer Service Assistant 2 responds to customer inquiries and complaints, provides accurate information about licensing and registration procedures, follows up on customer concerns, and documents correspondence.

Responsibilities:

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Greet & respond to in-person, telephone &/or written inquiries from internal &/or external customers regarding the laws & procedures for vehicle registration, driver license issuance, driver examinations, suspensions, reinstatement requirements, procedures for renewing or updating physically & medically restricted driver licenses, general inquiries or driver license &/or registration status in a professional, courteous, friendly, respectful, & timely manner to ensure positive customer service
• Listen carefully & ask appropriate follow-up questions to verify understanding
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered
• Document correspondences with customers, as needed

Requirements:

• 9 mos. trg. or 9 mos. exp. in office practices & procedures
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• -Or equivalent of Minimum Qualifications for Employment noted above
• May be confined to desk answering telephone for 6.5 – 7 hours per day