Sales Account Manager

PAR Technology is a restaurant technology company providing software and hardware solutions that support customer engagement and growth. The Sales Account Manager will own and expand relationships with major customer accounts, lead complex renewals, identify expansion opportunities, and partner with executive stakeholders to drive retention and revenue growth.

Responsibilities:

• Lead the end-to-end renewal strategy for a portfolio of customers, protecting and growing recurring revenue
• Negotiate complex agreements that deliver value for both customers and PAR while maximizing long-term account growth
• Consistently achieve and exceed retention, renewal, and expansion objectives
• Build trusted relationships with executive stakeholders and become a key advisor on loyalty, marketing, and customer engagement strategies
• Guide renewal conversations that align Punchh solutions with evolving business goals and priorities
• Identify, develop, and close upsell opportunities within existing accounts
• Partner across Sales Engineering, Marketing, and Product teams to bring new solutions and value-added capabilities to customers
• Work cross-functionally with Customer Success, Product, and Finance to create exceptional customer experiences and successful renewal outcomes
• Help ensure customer feedback, product innovation, and commercial strategy remain tightly aligned
• Leverage customer data, usage trends, and market intelligence to strengthen retention strategies and uncover growth opportunities
• Stay ahead of industry trends and competitive movements to continuously refine your approach

Requirements:

• 3-5 years of experience in renewals, strategic account management, or customer growth within a SaaS environment required
• Experience in restaurant, hospitality, or QSR software or technology is a must, if that experience also includes loyalty, marketing, or adjacent customer engagement platforms, that's a major plus
• Proven success leading complex, high-value renewals and expansion opportunities with critical PAR customers
• Strong executive presence with the ability to build trusted relationships and negotiate with VP and C-level stakeholders
• Skilled in navigating complex contract negotiations, multi-year agreements, and commercial discussions that drive retention and revenue growth
• Data-driven mindset with experience leveraging CRM tools and customer insights to inform account strategy and renewal planning
• Thrives in fast-paced, high-growth environments and approaches challenges with flexibility, ownership, and a solutions-oriented mindset