Information Services Product Manager (Fulltime/Days)

Penn Medicine is an academic medical center dedicated to patient care, innovative research, and medical education. The Product Manager for Information Services supports assigned healthcare information services programs by coordinating requirements, vendor relationships, customer partnerships, technology platform implementations, and project delivery. The role also provides relationship management, quality improvement, contract support, and performance oversight.

Responsibilities:

• Serves as a primary liaison between Penn Medicine and the partners in the assigned program
• Works with the IS Director, VP and CIO to understand the organization’s strategic and tactical priorities and gather requirements for the assigned program’s product and service offerings
• Defines and clearly conveys priorities, goals and expectations through communication and alignment of priorities; maintaining adherence, by IS Team, to established processes and procedures, accountability to commitments and achievement of expected outcomes
• Actively supports the Manager/Director in leading continuous quality improvement activities for the assigned program
• Works with Financial Analyst to coordinate vendor relationships as required, including managing PO software processes and contract management processes
• Participates in the sales efforts and contract negotiations for potential new partners within the assigned program, including demonstrations, scoping, contract and pricing delivery and follow through
• Occasionally, lead projects from original concept through final implementation. Establish project deliverables, document business requirements, and develop project plan, forecast, and schedule. Manage scope, cost, and timeline to agreed-upon parameters
• Identify performance risks and recommend corrective actions to drive performance

Requirements:

• Req Bachelor's Degree Bachelor's Degree in Business Healthcare, Information Services, or related disciplines And five years (5+) years progressive experience in a complex healthcare provider or healthcare research environment
• Req 2+ years Two years (2+ years) functional project management experience
• Req 2+ years Two years (2+ years) Customer Relationship Management experience
• Pref Master's Degree Master's Degree in Business Healthcare, Information Services, or re