Customer Service Representative

BLANCO is a globally recognized premium brand specializing in innovative kitchen water solutions, including sinks, faucets, and accessories. The Customer Service Representative provides premium B2B customer support throughout the product lifecycle by processing orders, responding to inquiries, resolving issues, maintaining customer records, and collaborating with internal teams to deliver a high-quality customer experience.

Responsibilities:

• Provide a premium experience through all customer interactions:
• Order Entry: Receive and process customer orders accurately and efficiently; verify product availability, pricing, and shipping details; collaborate with sales, finance, and logistics to fulfill orders promptly
• Phone Communication: Answer incoming calls promptly and professionally; listen attentively to customer concerns, inquiries, and requests; provide accurate information about products, services, and order status
• Email Management: Monitor and manage personal emails, emails sent from general inboxes; respond to emails promptly, addressing questions, concerns, and feedback; maintain a courteous and helpful tone in written communication
• Become a product expert and act as a brand ambassador
• Collaborate with fellow CSRs, Sales (incl. third-party agents), and cross-functional teams to provide a premium customer experience
• Become market and channel champions with a clear focus on account ownership
• Develop deep customer relationships and drive brand loyalty
• Maintain a professional, friendly manner at all times
• Actively participate in the company’s revenue growth by upselling and product consulting
• Provide backup and support for other regions/channels
• Perform other duties, as directed by Customer Service Manager
• Order Entry; Enter customer orders to ensure demand is visible to Logistics and Supply Chain Teams
• General B2B (Business to Business) customer support
• Support Regional Sales Managers

Requirements:

• Strong skills in Customer Service, Customer Support, and Customer Satisfaction
• Experience in enhancing Customer Experience and maintaining high levels of Customer Satisfaction
• Excellent verbal and written communication skills
• Ability to resolve issues, handle conflicts, and manage client relationships
• Strong organizational skills with an ability to multitask in a fast-paced environment
• Proficiency in using customer service software and tools
• High school diploma or equivalent
• Occasional travel required for training, including overnight (Valid Passport Required)
• Overtime as required to fulfill deadlines
• Must be legally authorized to work in the United States without employer sponsorship
• Experience in a remote work environment is advantageous
• additional qualifications in relevant fields are a plus