Healthcare Customer Service Representative (RN) - Remote

TP is a global provider of digital business services that partners with prominent brands to optimize operations through technology and sustainable business practices. The Healthcare Customer Service Representative (RN) serves as a primary customer contact, managing communications, resolving inquiries, de-escalating issues, and providing support through phone, email, chat, and social media.

Responsibilities:

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Requirements:

• Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
• College degree (RN)
• Minimum of 6 months of healthcare/customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Must hold an Active License for the RN role
• Must be comfortable working in a call center enviroment as this is not patient facing
• Demonstrate commitment to following established procedures and be customer service driven
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Outstanding communication, listening, and analytical skills
• Strong organizational and problem-solving skills
• Ability to prioritize tasks and work well under pressure while remaining focused
• Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Proactive approach to problem-solving with a focus on creating a positive customer experience