Product Manager, Hardware

PAR Technology provides restaurant technology solutions spanning software and hardware for businesses worldwide. The Product Manager, Hardware will manage the hardware portfolio across its lifecycle, develop product strategies and business cases, and coordinate cross-functional teams to deliver market-leading hardware innovations.

Responsibilities:

• Support ownership of PAR's Hardware portfolio throughout the product lifecycle, from concept through end-of-life
• Develop business cases and recommendations for new hardware products, accessories, and portfolio expansion opportunities
• Monitor revenue, margin, adoption, quality, and customer satisfaction metrics across assigned products
• Partner with Finance and Operations to optimize pricing, profitability, inventory, and lifecycle planning
• Contribute to short- and long-term product roadmaps aligned with PAR's hardware growth strategy
• Evaluate market trends, emerging technologies, customer needs, and competitive offerings
• Identify opportunities to expand PAR's hardware ecosystem, improve customer experience, and fill portfolio gaps
• Translate customer and business requirements into prioritized product requirements
• Serve as the primary liaison between Product Management and key stakeholders across Engineering, Operations, Quality, Supply Chain, Sales, and Marketing
• Drive alignment and execution throughout product development and launch activities
• Lead cross-functional readiness activities including product launches, product updates, and lifecycle transitions
• Coordinate with software product teams to ensure optimal hardware/software experiences
• Collect and synthesize customer feedback, field intelligence, and market insights
• Partner with sales teams on strategic customer opportunities and hardware recommendations
• Support customer advisory discussions, product demonstrations, and executive briefings
• Help develop product positioning, messaging, sales enablement materials, and launch content
• Track and manage product KPIs, launch milestones, risks, and dependencies
• Drive continuous improvement initiatives focused on product quality, reliability, and customer satisfaction
• Support supplier, ODM, and partner engagements as required
• Maintain product documentation, competitive analyses, and portfolio reporting

Requirements:

• • 3-7 years of Product Management experience in hardware, technology, retail technology, hospitality technology, or related industries
• • Experience managing products through the full product lifecycle
• • Strong analytical and problem-solving skills
• • Ability to work effectively across technical and non-technical teams
• • Excellent communication and presentation skills
• • Experience building business cases and product requirements
• • Bachelor's degree in Business, Engineering, Computer Science, or related field
• • Ability to travel 5-15%
• • Experience with POS systems, restaurant technology, kiosks, mobility solutions, payments hardware, or enterprise hardware products
• • Experience with IOT products
• • Knowledge of manufacturing, supply chain, hardware development lifecycles, and quality processes
• • Experience working with ODM/OEM partners
• • Familiarity with financial modeling, pricing strategies, and product P&L management
• • MBA or advanced degree a plus