Customer Success Manager

Assembly Software provides SaaS-based legal practice management solutions through its Neos platform for personal injury law firms. The Customer Success Manager will own customer relationships, drive product adoption and renewals, conduct proactive outreach and training, monitor account health, and identify qualified expansion and referral leads.

Responsibilities:

• Own the customer relationship, drive adoption, renew confidently, and generate the kind of qualified leads that only come from deep customer trust
• You'll own a portfolio of law firm accounts from the moment onboarding ends, running the proactive outreach, health reviews, and training that keep clients engaged and adopting new features
• When usage dips or a health score slips, you'll catch it early and act before it becomes a renewal problem
• And when you spot the kind of expansion or referral signal that only comes from a trusted relationship, you'll route it to the right team as a real, qualified lead, not just a note in passing