Account Manager Customer Success (iKnowMed G2)

McKesson is a healthcare company developing technologies and insights that support oncology care and drug development. The Account Manager manages customer relationships for iKnowMed G2 and related healthcare applications, supports implementation transitions, and coordinates internal teams to resolve client needs and promote technology adoption.

Responsibilities:

• Supports and adheres to the McKesson Specialty Health Compliance Program, to include Code of Ethics and Business Standards
• Key responsibilities build and develops customer relationships, and works with sales partners, network counterparts, and other internal teams to nurture and grow those relationships
• Develops and maintains a territory business plan to strategically manage his/her territory. Provides day-to-day support, including but not limited to, post-go live support, training and retraining needs, workflow review and optimization, implementing best practices, and providing program-related support
• Supports iKM G2 go lives to ensure a smooth transition from Implementation phase of project to Account Management
• Assist customers with resolution of issues in an accurate and timely manner, providing the highest level of customer satisfaction

Requirements:

• Degree or equivalent and typically requires 7+ years of relevant experience
• BS degree or equivalent experience in electronic system implementation, installation, and troubleshooting
• 4+ years specific systems experience within applications with iKnowMed
• EHR application knowledge and working experience, preferably with iKnowMed G2
• Excellent ability to build relationships, align and influence varied and diverse participants across all levels and functions to achieve requisite milestones
• Knowledge and experience with healthcare operations, clinical, and/or financial systems (i.e. Practice Management Systems, EHR, Pharmacy Management Systems)
• Strong organizational leadership skills with the ability to manage multiple priorities with tight and often competing deadlines
• Familiarity with oncology practice day-to-day operations
• Demonstrated outstanding communications skills (verbal, written, and presentation skills)
• Proficiency with MS Word, Excel, PowerPoint, and Teams