Senior Project Manager, Implementation

Alkami Technology provides a digital sales and service platform for U.S. banks and credit unions. The Senior Project Manager, Implementation leads complex client implementation projects for Alkami Digital Banking solutions, coordinating cross-functional teams, managing risks and customer relationships, and ensuring successful delivery and onboarding outcomes.

Responsibilities:

• Lead complex implementation projects by developing and maintaining comprehensive project schedules, coordinating cross-functional activities, and ensuring successful delivery within scope, timeline, and budget expectations
• Serve as the primary implementation lead for assigned customers by proactively managing communication, aligning stakeholder expectations, and fostering strong customer relationships throughout the implementation lifecycle
• Coordinate implementation activities across Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, Customer Support, and vendor teams to drive alignment on project goals, timelines, and deliverables
• Analyze project risks and operational challenges by identifying dependencies, evaluating impacts, and developing mitigation strategies that support successful implementation outcomes
• Manage multiple concurrent implementation projects across varying products, customer segments, and complexity levels while maintaining high standards of project execution and customer satisfaction
• Facilitate customer-facing implementation meetings by leading project discussions, documenting action items, and ensuring accountability for follow-up activities and milestone completion
• Manage Jira tickets, project backlogs, and customer-reported issues by prioritizing resolution efforts and coordinating cross-functional support activities
• Monitor implementation-related development activities by tracking sprint progress, release schedules, and product dependencies and communicating relevant updates to customers and stakeholders
• Develop and maintain detailed project documentation by preparing status reports, meeting records, implementation plans, risk assessments, and customer communications throughout project execution
• Collaborate with customers and vendors by gathering configuration requirements, validating implementation details, and tracking progress on identified gaps or technical dependencies
• Ensure project objectives align with customer business goals and operational readiness requirements by maintaining a customer-centric approach to implementation delivery and issue resolution
• Drive transparency and stakeholder alignment by regularly communicating implementation status, risks, escalations, and delivery impacts to internal leadership and customer stakeholders
• Contribute to continuous improvement initiatives by identifying project delivery inefficiencies, recommending process enhancements, and supporting operational scalability efforts within the PSO
• Serve as a subject matter expert in at least one functional area by maintaining current project documentation, contributing to best practices, and supporting knowledge-sharing initiatives across the organization
• Support and mentor less experienced project managers by sharing implementation best practices, assisting with issue resolution strategies, and providing guidance on project coordination activities

Requirements:

• 3–6 years of experience leading implementation projects, customer onboarding initiatives, project delivery programs, or client-facing operational engagements within SaaS, fintech, banking technology, or related environments
• Bachelor's degree in Business, Project Management, Information Systems, Communications, or a related field
• Advanced experience managing complex implementation projects and customer-facing delivery activities
• Strong project scheduling, stakeholder management, and cross-functional coordination skills
• Ability to independently manage multiple concurrent projects with varying complexity levels
• Strong written and verbal communication skills with technical and non-technical stakeholders
• Experience managing project risks, escalations, and implementation dependencies
• Proficiency with project management and collaboration tools such as Jira, MS Project, Smartsheet, Confluence, Slack, or similar platforms
• Strong analytical, organizational, and customer relationship management skills
• Ability to drive customer-centric implementation experiences while balancing operational priorities
• Candidates must be eligible to work in the US for full-time employment
• Experience supporting fintech, SaaS, or digital banking implementation projects
• Familiarity with Agile, Waterfall, or hybrid project management methodologies
• Working knowledge of SQL, technical implementation concepts, or integration coordination activities
• Experience contributing to process optimization or operational improvement initiatives
• Experience mentoring project coordinators or junior project managers
• Exposure to project financial management, forecasting, or resource planning activities