Technical Product Manager - Platform & Modernization

SupplyHouse is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. The Technical Product Manager will lead the discovery, development, and delivery of platform modernization and enablement initiatives, partnering with engineering, architecture, business teams, and vendors. The role focuses on technical product strategy, enterprise integrations, scalable platform capabilities, Agile delivery, and continuous improvement.

Responsibilities:

• Conduct user, customer, and market research to inform product strategy, translating insights into prioritized roadmaps and technical initiatives
• Evaluate and prioritize opportunities based on customer value, business impact, technical complexity, architecture considerations, and engineering capacity
• Lead the discovery, planning, and delivery of complex technical initiatives, including enterprise system integrations, API-driven solutions, cloud-native applications, and customer facing capabilities
• Own and continuously refine the product backlog by developing clear user stories, acceptance criteria, technical requirements, and supporting documentation within JIRA and Confluence
• Partner closely with Engineering and Architecture teams to define technical solutions, evaluate tradeoffs, and ensure alignment between product strategy and scalable system design
• Facilitate Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives, to maximize team effectiveness and predictable delivery
• Drive cross-functional execution by proactively managing timelines, dependencies, risks, and stakeholder communication across multiple teams and initiatives
• Collaborate with developers, QA, DevOps, UX, and business stakeholders throughout the product lifecycle to ensure successful delivery of high-quality solutions
• Serve as the primary liaison between business and technical stakeholders, translating business objectives into technical requirements while advocating for engineering best practices and long term platform health
• Lead User Acceptance Testing (UAT) planning and coordinate testing strategies with QA to ensure production readiness for new features, integrations, and platform enhancements
• Support end-to-end testing, QA, and validation for technical implementations and system integrations
• Define and monitor product success metrics, leveraging analytics and customer feedback to measure business outcomes, identify opportunities for optimization, and drive continuous improvement. Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
• Communicate product vision, technical tradeoffs, delivery progress, and business impact effectively to stakeholders, including senior leadership
• Guide feature rollout strategies using feature flagging, phased deployments, and experimentation frameworks to minimize risk and improve customer outcomes
• Partner with Engineering and DevOps teams to support release planning, feature rollouts, CI/CD practices, and post-deployment validation
• Collaborate with Engineering on API design, data models, integration strategies, and technical documentation to support scalable, maintainable platform capabilities
• Identify delivery risks, technical dependencies, and process improvements, proactively implementing solutions that increase team efficiency and product quality
• IT - Hardware, Networking, Security, Systems: Primary partner across all infrastructure work - architecture decisions, security policy integrations, deployment infrastructure, and platform reliability
• Serve as the platform's internal product partner - gathering requirements, prioritizing modernization work, and ensuring shared infrastructure (CI/CD, identity, APIs, feature flags) meets the needs of every product team
• Senior Leadership & Business Stakeholders: Communicate platform investment rationale, technical tradeoffs, delivery progress, and reliability metrics (deploy frequency, p99 uptime)

Requirements:

• Bachelor's degree in MIS or CIS with Business Minor or similar area or equivalent degree and professional experience
• 6+ years in product management or a technical role with hands-on involvement in software development lifecycles and system integrations
• Demonstrated Agile development mindset with hands-on expertise in JIRA, Confluence, and Agile/Scrum methodologies
• Proven track record of leading complex, cross-functional initiatives from planning through delivery, on time and within scope
• Ability to independently solve complex, ambiguous problems while exercising sound judgment to resolve escalated technical and business issues
• Strong leadership, collaboration, and stakeholder management skills, with the ability to align diverse teams around a shared vision
• Strong leadership and collaboration skills with a proven ability to align diverse stakeholders around a shared vision
• Experience with additional full-stack technologies and frameworks such as JavaScript, Spring Boot, Node.js, or similar
• Microservices Architecture: Experience decomposing monoliths into microservices and managing service-to-service communication. Familiarity with Spring Boot
• Frontend Ecosystems (React): Familiarity with modern frontend frameworks, specifically React, and understanding what a large-scale migration or adoption entails
• DevOps & CI/CD Pipelines: Understanding of continuous integration and continuous deployment tools (e.g., Jenkins, GitHub Actions, Circle CI, GitLab) to optimize developer velocity
• Identity & Access Management (IAM): Knowledge of authentication, authorization, SSO protocols (SAML, OIDC, OAuth 2.0), and user identity infrastructure
• API Management & Infrastructure: Experience designing, versioning, and maintaining robust APIs (REST, GraphQL, or gRPC). Hands-on experience working with developers and IT teams, including writing technical requirements and participating in technical discussions (e.g., APIs, data models, architecture)
• Feature Management: Familiarity with feature flagging/toggling frameworks (e.g., LaunchDarkly) for controlled rollouts and dark launching
• Technical Debt Management: Ability to quantify the impact of tech debt, build a business case for tackling it, and balance it against new feature development
• Platform-as-a-Product Mindset: Treating internal developers as your "customers" and gathering their feedback/requirements just like an external user
• Roadmap & Prioritization Alignment: Strong ability to tie highly technical engineering foundational work directly to tangible business outcomes and ROI. Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences
• AI/Automation Infrastructure: Familiarity with internal AI tooling and LLM infrastructure (e.g., evaluating and integrating AI-assisted development tools, internal chatbot/automation platforms)
• Event-Driven Architecture: Working knowledge of message queue and event streaming systems (e.g., Kafka) for service-to-service communication
• Core Data Infrastructure: Familiarity with relational database platforms (e.g., MySQL/MariaDB) and data warehouse infrastructure (e.g., BigQuery) at a level sufficient to participate in architecture tradeoff discussions
• This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington
• This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities
• Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas
• Cloud deployment experience with one or more major platforms: Google Cloud Platform, AWS, or Azure
• Additional experience specifically within an eCommerce setting
• Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms, and experience integrating these systems
• Certified CSPO, SAFe, PMP, or other relevant product/technical certifications